What are the responsibilities and job description for the Clinical Liaison (ProCare - Atlanta, GA) position at Ottobock?
ProCare Prosthetics' goal is that our patients feel known, educated, and prepared for the journey ahead. We collaborate with our patients throughout the entire process, innovating to build a custom prosthesis that will provide optimal fit and function. We ensure each step takes them where they want to go. At ProCare, our patients aren’t just patients, they are family.
In 2021, ProCare welcomed as an investor one of the world’s leading componentry companies, Ottobock. As a pioneer of some of the most advanced prosthetics available including the C-Leg microprocessor knee, the bebionic hand and the C-Brace KAFO, Ottobock has been a global leader in the O&P industry for over 100 years.
Together, we are looking for an entry-level Market Development role (also known as a Clinical Liaison) to help drive sales/marketing efforts for our Atlanta, Georgia patient care locations. This person will serve as the backbone to our market development efforts and have the opportunity to create long-lasting relationships with referral sources for our patient care facilities. You will also work closely with patients and their families to educate and inform them of the process of care needed.
Duties and Responsibilities include but are not limited to:
- Responsible for assisting in the growth of the location’s market.
- Develop, solidify, and augment relationships with healthcare facilities.
- Helps with the efforts to increase patient referrals by identifying new sources and developing positive relationships with all referral sources.
- Apply protective device upon request by physician as well as educate the patient and providers on its use and care
- Schedules and host in-services and facility tours.
- Operate with an “on-call” mentality daily to perform in a time sensitive manner and adhere to all physician requests
- Assist with administrative market development duties.
- Represents the company at trade shows and continuing education opportunities.
- Carries out market development plans created by the management team.
- Collaborates with the marketing team to create content for the market.
- Positively promote the brand and educates the community about the history and value of the company.
- Research and stay up to date on respective markets to monitor changes, trends and/or emerging needs
- Coordinate the follow up of new referrals and leads.
- Assists Intake Coordinators, as necessary.
- Strictly adhere to all HIPPA standards regarding patient information.
- Perform other duties as assigned.
Required Skills/Abilities:
- Proficient in MS Office and databases.
- Outstanding communication and interpersonal skills.
- Ability in critical thinking and problem-solving.
- Demonstrate excellent organizational, analytical, and time management skills.
- Familiarity with different sales techniques and pipeline management
Education and Experience:
- Bachelor's degree in Business, Marketing, Communications, or related field; Experience may be substituted for education.
- Experience with medical sales or medical case management.
- Experience with a proven track record of successfully managing customer relationships.
- Understanding of medical terminology preferred.
- Knowledge of Medicare, Medicaid preferred.