PSR - Patient Services Representative - Stephenson Cancer Center Clinic

Position Title: PSR - Patient Services Representative - Stephenson Cancer Center Clinic Department: SCC Clinic Patient Services Job Description: General Description: Coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility. Essential Responsibilities: Scheduling Schedules patient appointments, either by telephone or in person Provides information about clinic operations Obtains patient demographics on new patients and updates demographics on established patients. Answers telephone calls and distributes to the appropriate people. Prepares and enters healthcare providers’ schedules into the computer. Coordinates schedules as directed to patient requiring multiple services. Check In/Check Out Greets patients as they come into the clinic for scheduled appointments. Accepts payments and writes receipts. Totals encounter forms and inspects the form for completeness and accuracy. Codes procedures and diagnoses. Ensures the resident and faculty signatures are on the encounter form and chart. Copies insurance cards and distributes to the appropriate people. Prepares encounter forms and billing packets for patients to be seen. May prepare and type daily deposits. Balances and closes cash box daily. Prepares ancillary forms for other services (i.e. x-rays, vascular services, etc.) Prints and faxes physician schedules to offices. Filing and Organization Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart. Copies medical records for patients and other providers or facilities. Files patient charts. Prepares inactive patient charts for storage. Maintains log of charts in storage. Secures charts that have been sent to storage that are needed in the clinic. Replaces torn charts with new covers. Makes up new patient charts and/or packets of information Prepares new patient inserts for charts. Requests medical records from other facilities. Referrals and Authorizations Talks to patients about financial accounts. Verifies insurance eligibility and primary care physicians for patients. Secures referrals to other providers for HMO patients. Secures referrals from PCPs for HMO patients to be seen in the clinic. Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any. Miscellaneous Dispenses supplies as needed. Notifies appropriate person when supplies are low and need to be reordered. Types notes and letters for physicians as needed. Makes immunization cards as needed. Logs mail receipts according to University policy. Sorts and distributes mail. All Areas Communicates with patients of all ages in a professional manner at all times. Communicates with co-workers and employees in a manner which promotes a highly “team oriented” approach. Enhances professional growth and development through in-service meetings and education programs. Maintains patient confidentiality. Performs related work as required General Responsibilities: Performs other duties as assigned. Minimum Requirements: Education: None required. Experience: 1 or more years of professional work experience required. 2 or more years of experience in customer service preferred. OR equivalent combination of education and experience. Licensure/Certifications/Registrations Required: None required. Knowledge, Skills & Abilities: Good verbal and written communication skills Customer Service skills Interpersonal skills - able to work effectively with other employees, patients and external parties Proficient with the use of Microsoft Office tools Current OU Health Employees - Please click HERE to login. OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family. OU Health is the state’s only comprehensive academic health system of hospitals, clinics and centers of excellence. With 11,000 employees and more than 1,300 physicians and advanced practice providers, OU Health is home to Oklahoma’s largest doctor network with a complete range of specialty care. OU Health serves Oklahoma and the region with the state’s only freestanding children’s hospital, the only National Cancer Institute-Designated OU Health Stephenson Cancer Center, Oklahoma’s flagship hospital, which serves as the state’s only Level 1 trauma center and Edmond Medical Center in the heart of the Edmond Community. Becker’s Hospital Review named University of Oklahoma Medical Center one of the 100 Great Hospitals in America for 2020. OU Health’s oncology program at OU Health Stephenson Cancer Center was named Oklahoma’s top facility for cancer care by U.S. News & World Report in its 2020-21 rankings. OU Health also was ranked by U.S. News & World Report as high performing in these specialties: Colon Surgery, COPD and Congestive Heart Failure. OU Health’s mission is to lead healthcare in patient care, education and research. Experts in prevention, treatment and cures, our team works to improve lives through innovation in medical care, education and research, while investing in the people, technologies and facilities that will enable us to achieve our goals. We are seeking individuals who have a passion and talent for caring for others. By joining our team, you will provide quality health care to our community through the work you do every day. We provide clinical and non-clinical opportunities to further your career and we invite you to explore our available positions. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity, genetic information or protected veteran status in accordance with applicable federal laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training. Reasonable accommodations are made to the known physical and mental limitations of qualified individuals with disabilities.