Salary Job Openings

Onsite Contact Center Representative 1

Our Community Credit Union
Shelton, WA Full Time
POSTED ON 4/8/2024

As a Contact Center Representative, you and your team will provide OCCU's members with high-quality member service via phone, live chat, email, and secure messaging.

You may thrive as a Contact Center Representative if you:

  • Look forward to gaining an expansive knowledge base
  • Enjoy lending an empathetic, listening ear
  • Embrace the challenge of problem-solving and finding solutions
  • Find fulfillment in helping members meet their unique needs

Your day may include:

  • Responding to member inquiries and performing relevant research
  • Processing loan payments, completing skip payment requests, ordering Visa cards, etc.
  • Providing information about OCCU products and services when it may be beneficial to the member and their specific needs
  • Assisting Contact Center Supervisor and eServices Manager with related duties as requested

You might be a great fit if you have:

  • Customer service experience
  • Call center experience
  • Strong communication skills
  • Bonus points if you have previous financial institution experience!

OCCU offers the following benefits:

  • Medical, dental, and vision insurance
  • Employer-paid life and long term disability insurance
  • Employee Assistance Program
  • Generous 401(k) options (OCCU contributes no matter what!)
  • Paid sick leave and vacation
  • Paid holidays
  • And more!

For more details, please view the full job description.


Salary Range- $17.96 - $22.45 an hour, DOE

OCCU is an equal opportunity employer.

Salary.com Estimation for Onsite Contact Center Representative 1 in Shelton, WA
$39,076 to $53,216
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