Director - Homeless Services

Title: Director, Homeless Services

Dept/Program: New Beginnings

Reports to: Chief Program Officer

Status: Full-time, Exempt

The primary purpose of this position is to plan, organize, and lead the activities of the agency’s Homeless Youth & Family Services and to work collaboratively with other departments to fulfill Our Family’s mission. The New Beginnings division of Our Family Services provides housing and supportive services to youth, women, and families experiencing homelessness. Homeless Youth & Family Services encompasses coordinated entry, emergency shelter, rapid rehousing, homelessness prevention and services to homeless youth. Homeless Youth Services provides street outreach, navigation, emergency shelter, housing, case management, advocacy, employment/educational assistance, counseling, and life skills to youth aged 13-24 experiencing homelessness or other unsafe living situations.

All agency positions are expected to meet the agency standards for attendance and punctuality, positive interactions with others, effective work habits, knowledge and skills, judgment and ethics. The specific expectations and essential duties of this position include:

• Oversees and ensures effective, quality service provision in program areas
• Initiates new program and practice ideas
• Initiates and actively participates in solution-based problem solving with agency administration
• Responds in a timely manner and cooperates fully with Development in preparation of funding proposals.
• Assists in preparing and reviewing grant submissions and supporting documentation.
• Ensures all required program reports and billings are submitted on time.
• Ensures quality improvement is regularly discussed (and documented) at staff meetings.
• Tracks, reviews, and uses outcomes data for program improvement
• Ensures staff training and program services meet all contracting compliance
• Trains, mentors, and supervises Managers and other staff as needed
• Oversees coordinated entry and assessment services
• Effectively markets programs at schools, agencies, etc. to ensure youth, families and referring entities know of and can access the programs
• Ensures Managers get feedback from program participants through regular use of the agency Client Satisfaction Survey or other approved means
• Ensures Managers keep program files and paperwork up to date and in compliance with program requirements
• Understands program budget and financials and is able to use these tools effectively to make good financial programmatic decisions or recommendations
• Represents the program and agency professionally at agency events and community meetings such as TPCH, McKinney/Vento meetings, and beyond
• Balances understanding of program financial status with needs of residents and money available to successfully maintain as many residents in programs as possible
• May be assigned to work one or more days a week at the Reunion House as an Administrator On Duty (AOD) based in business need.
• Other duties as assigned

As this position is part of the agency’s Leader’s Group, the following leadership expectations also apply:

• Upholds agency staff values and expectations
• Engages in respectful and ongoing communication and problem-solving with others
• Follows protocol and established procedures while still being creative and taking initiative to do what needs to be done
• Acts as a positive and professional ambassador for the agency both internally and in the greater community
• Takes all practical steps to ensure a work environment that is safe, friendly, helpful, and free from harassment
• Successfully engages, coordinates, and motivates agency staff to achieve program or project goals
• Is able to face adversity, take unpopular stands, or engage in tough debates when necessary, but knows when to move on also

Scheduling flexibility:

Director must be flexible to meet the varied scheduling needs of the program, though we strive to maintain regular schedules as much as possible. Evenings, weekend and holiday work may be necessary to fulfill the duties of the position. Some flexibility in scheduling for the employee is available, however, business need is the priority.

Qualifications:

• Bachelor’s degree in a human service field, or six (6) years’ related experience required.
• Four (4) years staff supervision and managerial experience
• Eligible to receive and maintain state fingerprint clearance card and pass an extensive background check.
• Strong communication and people skills
• Excellent organizational skills
• Experience with managing grants and program budgets.
• Ability to work with diverse populations.
• Must have the physical and sensory capabilities to ensure the safety of clients in our care.
• Since driving is necessary to fulfill the job functions, a valid Arizona driver’s license, reliable transportation, current auto insurance, and a clean driving record are required.
• Computer and technological skills necessary to write reports, manage Excel spreadsheets, maintain appropriate correspondence, develop program materials, enter and retrieve information on a database, use agency email, and locate information on the internet.