Home Medical Equipment Specialist, Retail

Why ThedaCare?   

Living A Life Inspired!

Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world. 

At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility.  A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you’re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.

Benefits, with a whole-person approach to wellness –

• Lifestyle Engagement
  • e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support  

• Access & Affordability
  • e.g. minimal or zero copays, team member cost sharing premiums, daycare

About ThedaCare!

Summary :

The Home Medical Equipment Specialist provides coordination of in-person, telephonic, and electronic home medical equipment referrals including respiratory medical equipment and supplies. Provides assessment, product selection, hands-on fitting, and education to safely meet the clinical, individualized medical equipment needs for customers and their families. Ensures continuity of care with the customer, their provider, and/or referral sources within a retail store setting.

This position is for our New London location, with some travel required as necessary to Oshkosh and Appleton.

Hours: Monday-Friday 8am-5pm, Every 6th Saturday 8am-12pm.

Job Description:

KEY ACCOUNTABILITIES: 1. Provides exceptional customer service either face-to-face or telephonically with customers and their family members, referrals sources, payer’s, and our internal customers to meet the customer’s home medical equipment needs. 2. Advocates, initiates, and coordinates home medical equipment referrals to meet the customer’s plan of care from the provider in an efficient and timely manner. Assesses the level of urgency of a patient need and prioritizes accordingly. 3. Assesses, gathers, and coordinates all clinical and nonclinical referrals for proper documentation, ensuring the insurance guidelines, regulatory guidelines, and qualifications are met to ensure a defect-free order and claim. 4. Responds to customer inquiries by researching documentation and insurance guidelines. Consults with insurance providers, hospitals, clinics, and other medical entities through written or verbal methods to complete a referral accurately to meet the patient’s plan of care. 5. Verifies and generates appropriate documentation along with follow-up for accuracy of patient information to ensure accurate billing and reimbursement. 6. Demonstrates and educates customers on proper fitting techniques, contraindications, wear and care issues, and financial obligations of products to ensure there is safe use of the product. 7. Promotes an appealing showroom environment in the retail stores to provide patients an exceptional customer experience. 8. Monitors and maintains accurate and adequate inventory levels to meet the needs of customers. 9. Maintains knowledge of all the medical equipment offered and builds relationships with purchasing and vendors to ensure this knowledge is always up to date. 10. Is proficient with cash handling techniques including cash, checks, and credit card functions. Performs reconciliation of the cash drawer at the end of the day and follows bank deposit procedures. 11. Analyzes data to ensure accuracy with insurance resources and guidelines, regulatory and reimbursement manual and criteria, HCPC and ICD-10 coding manuals, provider directories, and other online resources to ensure accurate billing and reimbursement. 12. Maintains proper safety measures for customer and team members including infection prevention, safe equipment usage, and body mechanics with proper lifting and positioning techniques. QUALIFICATIONS: • High school diploma or GED • Experience in any healthcare related field especially COTA, PTA, and CNA • American Heart Association Basic Life Support (BLS) or CPR PHYSICAL DEMANDS: • Ability to move freely (standing, squatting, kneeling, walking, bending, twisting, reaching, pushing, and pulling) • Sitting for longer periods of time (up to 30 mins or more) throughout the day • Repetitive hand motions of pinching, grasping and typing while using a computer and/or written communication • Ability to lift and carry up to a maximum of fifty (50) pounds WORK ENVIRONMENT: • Face to Face with customers in a fast paced, ever changing retail environment • Retail showroom environment with personal desks and treatment rooms • Frequent up and down position changes throughout the day • Use of computers, phones and other office equipment throughout the work day • Increased noise levels within the work environment • Possible travel to other locations • Occasional interactions with verbally aggressive customers • Minimal exposure to blood borne pathogens (blood or bodily fluids) while performing job duties • Encounter some mechanical and electrical components on the HME products

Scheduled Weekly Hours:

40

Scheduled FTE:

1

Location:

TC at Home - Appleton,Wisconsin

Overtime Exempt:

No

Salary : $35,200 - $44,600