What are the responsibilities and job description for the Account Project Manager position at Outform Group?
Outform Group specializes in creating tangible consumer engagements that elevate, connect and humanize brand experiences. We unite leading experts in research, strategy, design, innovation and manufacturing, who work together to create unforgettable brand experiences.
Lean, interdisciplinary teams work in close collaboration with clients, helping them to solve their user’s biggest problems. Our user-centric, data-driven approach focuses on creating a seamless experience across different environments.
Job Summary
The Account Project Manager will be instrumental in helping to grow the business and drive future success. This person will work closely with the Sales Staff, coordinating the development of client solutions, project development, and assisting in developing strategic frameworks, managing timelines and delivery, and providing day-to-day contact with the client. Above all, you will be an advocate for breakthrough work. Success in this role translates to meeting client expectations for each project.
The speed to market is an industry differentiator for the Outform Group will continue as the markets we serve, grow, and evolve. The Account Project Manager plays a key role in making that happen.
Responsibilities
- Assist Lead Sales Executives in all facets of the customer account.
- Strengthen client relationships and attend client meetings.
- Learn the client business and become the expert in customers’ process: team structures, approval process, deployment system, all store operation process, line review dates, etc.
- Create and maintain project timelines internally and externally with the client.
- Manage projects involving complex work streams and cross-functional collaboration (internally and externally).
- Setup prototype meetings and other Innovation Center Activities.
- Expedite project approvals and work on other customer requests, actively monitoring customers satisfaction.
- Data entry in internal systems and forms required for each job as it progresses. This includes: design requests, engineering requests, estimate requests, ensuring compliance with company’s credit policy for each order.
- Ensure internal compliance with contract, design, credit, quote, estimating, quality, terms and conditions agreed upon and any other business documents and procedures; Keep paperwork on file.
- Organize client specific information such as planograms, store surveys, etc.
- Ensure written quotes are properly prepared and disseminated to client.
- Provide support so Sales Lead can focus on New Business Development 80% of the time.
- Ensure 100% of projects are delivered on time and on budget.
- Identify cost efficiency and value engineering approach for additional margin improvement and marketplace completeness.
- Develop and nurture client relationships, measured by positive client feedback.
Qualifications
- A quick thinker and learner who is not afraid or hesitant to dive into any given challenge.
- Someone who can plan, organize, schedule, in an efficient productive manner; focus on key priorities.
- Has keen attention to detail and does not let important details slip through the crack or derail a project.
- Ability to act quick and take a forceful stand without being overly abrasive.
- Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including e-mail.
- Follows through and lives up to verbal and written agreements.
- Able to direct others; establishing clear direction, distributes the workload appropriately, brings out the best in people.
- Is proactive and will act without being told what to do. Able to work with minimum supervision. Brings new ideas to the company.
- Is flexible and can adjust quickly to changing priorities and conditions. Copes effectively with complexity and change.
- Exhibits passion and excitement over work. Has a can-do attitude
- Is team-minded and will reach out to peers and cooperate with supervisors to establish an overall working relationship.
- Has a strong work ethic with a track record of working hard and open to overtime when needed.
- Conflict Management: Reads situation quickly, can hammer out tough agreements and settle disputes equitably.
- Expects personal performance and team performance to be nothing short of the best.
- Able to listen and let others speak. Someone who seeks to understand others’ viewpoint.
- Can understand team challenges and will be ready to help when needed.
- Must have client facing experience.
- Ability to manage complex projects.
- Can navigate in large organizations with many cross-functional teams.
- Excellent working knowledge of Word, Excel and PowerPoint
- Can adapt in a fast-paced business and be able to adapt to changing circumstances, as presented.
- Manufacturing knowledge and production procedures in preferred
Outform Group is an equal opportunity employer. Outform Group makes employment decisions and provides equal employment opportunity without regard to an applicant's or employee's race, sex, color, age, religion, national origin, disability, sexual orientation, gender identity, marital status, military or veteran status, or any other basis protected by federal, state, and local laws. If you need a reasonable accommodation in the application or hiring process, please notify the Outform Group Human Resources department.