What are the responsibilities and job description for the Program Director- Outpatient Services position at Outreach Development Corp.?
Exciting. High-energy. Rewarding.
Outreach is seeking a qualified candidate for the position of Program Director to work in our outpatient program located in our Roosevelt, NY. The Program Director is responsible for the overall daily operations of the outpatient program. As a key member of Outreach’s leadership team, the Program Director works diligently with a dynamic interdisciplinary team to ensure program outcomes are met and service delivery systems encompass the vision, mission and values of the Company to ensure client’s have access to quality care. The Program Director oversees the administration, site management, and clinical aspects of the program and ensures appropriate services are administered effectively to ensures treatment complies with with all OASAS 822, Medicaid and State/County regulations for outpatient substance use disorder treatment
What You Will Do:
- Models strong leadership through internal communication working with their peers by sharing information and resources as well as working together to effectively problem solve
- Oversees program scope of service, design, scheduling, and ongoing program development
- Monitors the quality/effectiveness of the intake flow (from inquiries to assessments to treatment admission); influences marketing decisions (internal and external)
- Responsible for physical plant oversight and management of Company resources
- Measures and tracks accountability and pulse of the program; also monitors the productivity of the track/program at the counselor level
- Ensures ongoing and accurate input of electronic data
- Monitors and ensures client satisfaction
- Monitors quality of care through reviews of service delivery and treatment outcomes
- Oversight of service delivery and outcomes
- Represents the Company on a county and regional basis through participation in coalitions, and attendance at designated committees
- Monitors program census, daily attendance, and units of service targets
- Monitors and oversees quality assurance and compliance with OASAS, OMIG, and Company requirements
- Monitors and oversee scheduling of program meetings specific to QI, UR, Case Conference, Internal Audit, Etc.
- Ensures accountability for ongoing monthly reporting
- Participates in leadership meetings, QA/QI committees/ audits to ensure effective problem solving
- Provides effective and efficient scheduling of staff to meet the needs and individual goals of staff
- Promotes staff professional development, knowledge, skills and attitudes that contribute to positive client outcomes
- Oversees and/or provides ongoing supervision consistent with the Company’s supervision policy
- Guides and develops the clinical team’s ability to engage clients in the treatment and recovery process performance evaluation and professional development
- Supports a positive work atmosphere by behaving and communicating in a manner that allows the employee to get along with clients, students, co-workers and supervisors
- Effectively manages personnel by interviewing, hiring, evaluating, supervising, and helping to develop the most qualified individuals to work as direct service professionals
- Ensures timecards, payroll and personnel procedures are followed
- Other tasks assigned as needed by the supervisor
Who You Are:
- Advanced degree required; LMSW, LCSW, LMHC or higher preferred
- 5-7 years of strong program management
- Clinical supervisory experience in an OASAS funded facility
- Commitment to quality programs and outcome driven program evaluation
- Excellence in organizational management with the ability to coach staff, manage, and develop high-performance teams, set and achieve program objectives, and manage a budget
- Strong networking and public relations skill with the ability to engage a wide range of stakeholders, populations, and cultures
- Action-oriented, entrepreneurial, adaptable, and innovative approach to program planning
- Ability to work effectively in collaboration with diverse groups of people
- Bilingual Spanish preferred
At Outreach, we enjoy a strong work-life balance, excellent benefits, and ongoing professional training. Our enthusiastic employees love what they do and the positive impact they make every day. Outreach embraces diversity and promotes a workplace in which individual differences are recognized, appreciated and respected.
Our employees are the reason Outreach ranks among the most respected health and human services providers in New York City and Long Island. In fact, we have been named one of the “Best Companies to Work for in New York” a total of nine times since 2010.
Communities throughout Queens, Brooklyn and Long Island turn to Outreach for a vast array of treatment and training needs. We customize our services to increase our access to a wide range of individuals and groups including Families, Justice System, Aspiring Professionals, EAPs/MAPs and Community Members. Outreach’s treatment services are licensed by the New York State Office of Alcoholism and Substance Abuse Services (OASAS) and employ best practices in line with the Substance Abuse and Mental Health Services’ (SAMHSA) indicators of quality treatment.
An EEO employer, we enjoy exceptional workforce retention – many of our employees have been with Outreach for 10 years or more, some starting as part-timers and now working in full-time senior management.
Adding to our outstanding benefits, some members of Outreach’s clinical and professional staff may be eligible for student loan forgiveness and repayment plans for persons working in public service, education, and health care, including the federal Public Service Loan Forgiveness (PSLF) Program, Income-Driven Repayment (IDR) Plan, or the New York State Licensed Social Worker Loan Forgiveness (LSWLF) Program. Outreach’s NYC outpatient programs are also approved for the National Health Service Corps (NHSC) Substance Use Disorder Loan Repayment program, for eligible clinicians.
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