Population Health Outreach Coodinator

Outside In is looking for a dynamic and adaptable project-focused team player to join the Clinic Services team as our Population Health Outreach Coordinator. This position is an important member of the Clinic Services outreach and community wellness work. This role will coordinate workflows and systems to outreach to patients with the goal of improving patient engagement with their Patient-Centered Primary Care Home. The work includes preventative outreach, re-engagement, and data analysis.  The Population Health Coordinator will work at our Downtown offices located at 1132 SW 13^th Ave, and reports to the Quality Improvement Manager.  

Do you need to feel connected to the mission and vision of your organization?  Since 1968, Outside In has been empowering youth who experience houselessness, LGBTQIA , people of color, those experiencing homelessness, migrants, and other underserved communities. At Outside In, your passion truly makes a make a difference in the lives of people who need it the most.

This is a full-time, 40-hour-per-week, union-represented, non-exempt position with a starting hourly pay range of $20.16- $21.97, depending on experience and skills. Outside In offers an excellent benefits package, including employer-paid comprehensive medical and dental insurance and short-term and long-term disability insurance. We also offer an Employee Assistance Program; health, dependent care, and transportation flex plans; 403(b) retirement plan with employer contribution and full vestment on day one; 18 days of paid vacation in your first year with increases every year until your sixth year; paid holidays; and an Employee Discount Program that offers employer discounts on everything from dining to cars.

Who you are: 

• You excel in facilitating conversations and community work and take joy in supporting health awareness
• You are known for your easy rapport with other people and are empowered when successfully coordinating a team to achieve lofty goals with patient-centered outcomes.
• You are a natural communicator whose self-awareness and empathetic approach are reflected in your ability to collaborate with diverse people.
• Your friends describe you as inspiring and able to bridge people together in all kinds of ways.
• You are passionate about anti-racist practices, initiating equity and anti-racist discussions within the team to ensure an equitable impact of the mission within our communities and other stakeholders.  
• You are organized and even-keeled enough to change direction in the moment and pick back up on a paused project with ease, holding to deadlines and communication all the while.

What you will do:   

• Develop sustainable workflows and processes to communicate with patients and enable them to engage in their primary care
• Develop communication channels, platforms, and systems to improve outreach to patients.
• Coordinate outreach activities between MAs, volunteers, RNs, Panel Managers, and Outreach Workers, as well as other teams to support and engage patients and underserved folks facing barriers to their healthcare.
• Conduct outreach activities to link individuals with their primary care provider and improve health literacy related to the importance of preventive health visits and the benefits of primary care services.
• Collect and analyze data on the effectiveness of contacts, interventions, and outcomes.
• Utilize motivational interviewing and coaching techniques to remove barriers to care and engage patients in their own individual care.

Qualifications

We are committed to having an applicant pool for this position that reflects the diversity of the people we serve, and we highly encourage Black, Indigenous, and People of Color and Queer folx to apply.

Studies have shown that women and Black, Indigenous, and People of Color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We know that the best candidates for this job might include individuals who haven’t engaged in traditional educational systems, and if this position speaks to you, we encourage you to apply, even if you don't believe you meet every one of our described qualifications.

EDUCATION AND EXPERIENCE

Required:

• Proof of COVID-19 vaccination status or approved medical or religious exception on file is required
• Two years experience working in a community social service or healthcare environment.
• Demonstrated ability to adhere to trauma-informed care principles and apply motivational interviewing techniques.

Desired but not required:   

• Bilingual English/Spanish preferred.
• 4 years or more experience or a Bachelor’s degree or higher in health or another social service field of study. 

WORKING CONDITIONS  

This position is in a typical office and clinic environment, with moderate noise. Potential for a hybrid work schedule with some work from home.

This job requires operating phones, computers, and other office equipment. Communicating is required on a regular basis. Moving inside the building to other offices and program delivery spaces as well as moving to surrounding sites is expected. Sporadically moves boxes or items weighing up to 10 pounds.

Please follow the link of the position for which you wish to apply and complete the online application. A resume and cover letter are requested. You can submit these documents in any format, but pdf works best. In your cover letter, please address the following:

• How would this position contribute to the pursuit of your long-term professional goals?
• If you were selected for this position, how would you use your skills and experience to contribute to equity, inclusion, and community growth at Outside In?

Applications will be considered as they are submitted so you are encouraged to apply early. Applications will continue to be accepted until the position is filled