Account Manager

The Account Manager's responsibilities include developing and managing relationships with suppliers of digital content (eBook, audiobook and video). This includes developing new publisher accounts, delivering a target number of new accounts monthly, maintaining contact with assigned suppliers to ensure content flow, scheduling and managing merchandising activities and contributing to business model development.

Responsibilities:

• Builds strong partner relationships.
• Develops new prospects and interacts with existing partners primarily by email and phone to support relationship and sales objectives.
• Maintains relationships and favorable contacts with current and potential accounts.
• Works with team members in support of common objectives.
• Resolves partner issues / problems, researches and makes recommendations to increase sales.
• Handles smaller partner accounts.
• Responsible for negotiating and resolving agreements, providing sales projections as well as sustaining and renewing partner contracts.
• Provide support to partners via email or over the phone and may conduct in-person visits as appropriate.
• May coordinate and conduct in person meetings with assigned accounts under direct supervision.
• Prepare and provide internal reports on individual and market activities.
• Develop and maintain subject matter resources as assigned.
• Assist in development of team documentation and information resources.
• Become familiar with and adhere to standard concepts, practices and procedures of the group.
• Rely on specific instruction and direction along with limited experience and judgment to plan and accomplish goals.
• Make suggestions and / or recommendations relative to improvements in systems, department operations, processes, etc.

Requirements:

• Bachelor’s Degree in related field, or equivalent experience.
• 0 - 3 years’ of related experience (i.e., partner service, account management, communications and sales).
• Computer proficiency with Microsoft Office Suite.
• Excellent written and verbal communication skills.
• Inquisitive nature and problem-solving skills to conduct and apply research for account needs.
• Basic knowledge of the book, publishing, entertainment, library, music and digital media industry.
• Ability to establish and maintain excellent partner relationships.
• Ability to communicate effectively and appropriately with partner contacts, outside vendors / contractors and internal staff.
• Well organized with strong attention to detail.

What’s Next:

As you’ve probably guessed, OverDrive is a place that values individuality and variety. We don’t want you to be like everyone else, we don’t even want you to be like us—we want you to be like you! So, if you're interested in joining the OverDrive team, apply below and tell us what inspires you about OverDrive and why you think you are perfect for our team.

OverDrive values diversity and is proud to be an equal opportunity employer.

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