ED Discharge Coordinator

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) ED Discharge Coordinator today with Overland Park Regional Medical Center.

Benefits

Overland Park Regional Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as an ED Discharge Coordinator. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

The ED Discharge Care Coordinator provides referral coordination post-discharge in accordance with established policies and procedures of MidAmerica Division and participating hospitals. In collaboration with the hospital’s medical staff, patients, patient’s family and other members of the interdisciplinary health care team, the ED Discharge Care Coordinator is a central point of contact for coordinating and facilitating the referral process. The Coordinator will also collaborate with physician offices receiving referrals to ensure continuity of care.

What you will do in this role:

• Facilitates ED discharge referral appointment scheduling by collaborating with all members of the interdisciplinary team including ED physicians, ED staff, physician office staff, hospital team members and CRM/Contact Center.
• Documents referrals and subsequent patient interaction/referral outcomes for compliance, tracking and reporting.
• Demonstrates skill in interactions with patients/family during the referral process.
• Collects and provides data consistent with established processes and quality standards.
• Identifies and resolves process and/or clinical issues related to the referral process.
• Coordinator does not provide clinical care and does not extend or substitute for the more specialized services of a doctor, nurse or social worker.
• Responds efficiently to multiple requests / functions simultaneously.
• Uses resources effectively to reduce duplication of effort and promote efficient use and reliability of data.
• Ensures all referral processes, procedures and communications are compliant and adhere to regulatory standards.
• Adheres to the policy for handling of confidential information, files and PHI.
• Contributes to a safe environment of care for the patients served.
• Supports the mission, vision, and values of the organization.
• Other duties as assigned.

What qualifications you will need:

• Availability to work Monday-Friday, 10:30am-7:00pm
• High school diploma
• Minimum two years of customer service experience or patient experience
• Must possess the interpersonal skills necessary to be an effective liaison among the medical/nursing staff, as well as the community.
• Must possess the leadership and communication skills to develop and coordinate an interdisciplinary program.
• Must be able to monitor and/or perform data collection; utilize data to develop processes addressing opportunities for improvement, and serve as team leader for implementation of process changes.
• Leadership and communication skills to coordinate care
• Ability to effectively educate families and peers.
• Basic to advanced computer skills, Microsoft Word and Excel

HCA Midwest Health is Kansas City's largest network and recognized pioneer in healthcare. Our network includes doctors, hospitals, emergency rooms (ERs), urgent care centers, outpatient centers, physician practices, and surgery centers across more than 150 locations. We offer access to a network of board-certified or board-eligible physicians. This includes 2,000 experts trained in 80 medical specialties. We are professionals bound together by one mission—to deliver exceptional, personalized care. People are our core and at the very heart of our family-centered system of world-class healthcare.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our ED Discharge Coordinator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.