Call center

This position is in Boston, MA and you will be working in person. *Only Local Candidates will be considered.

AFTER 4 months of employment and strong performance there is p otential to become a Work from Home (WFH) employee

Do you have a passion for travel?

Grand Circle is looking for a Traveler Support Counselor to join our March 4th, 2024, class who loves all things travel-related and delivering an excellent customer experience.

In this call center role, you will work with our travelers to provide them with support as you respond to their inquiries about their tour reservations as they prepare to travel around the world.

Key Responsibilities :

• Handling service calls to make reservation changes, educate on tour itineraries, process payments and respond to customer inquiries
• Advise, book, and update airline reservations as needed using a code-based software
• Deliver an excellent experience to our customers to drive loyalty and referrals
• Communicate all required information to our travelers, including the details of our products and policies
• Achieve monthly performance goals
• Drive to individually compete while still being a positive team player
• Demonstrate the ability to balance company values and key result areas (KRAs) / performance goals

Requirements :

• Technically savvy, GDS (Amadeus / Sabre) experience preferred
• Ability to multi-task, navigate multiple computer systems
• 1 years of excellent customer service experience
• History of consistently attaining performance goals and having personal accountability for own results
• Positive mentality and the ability to exhibit flexibility in times of change
• High attention to detail
• Ability to work various shifts (including one weekend day, evening shifts)
• International travel / work experience preferred
• Call center experience is a plus
• High school diploma or equivalent
• Bachelor’s Degree preferred

Benefits (30 hours ) :

• 401K Retirement Savings account with Company Match
• 50% Discount on GCC trips, and opportunities for on-site training and travel
• Robust healthcare benefits, including Medical, Dental, Vision, and Flex Spending Accounts
• Paid time off (PTO) in the 1st year of employment up to two weeks (16 days PTO after 6 months)
• Paid holidays throughout the year
• Paid 4 Week Training in our Corporate Headquarters
• 100% Commuter Benefit subsidy for public transportation
• Company-paid life insurance
• Paid short- and long-term disability insurance
• Discounted auto and renters’ insurance

Last updated : 2024-02-24