What are the responsibilities and job description for the Studio Manager position at OVME?
We are seeking a skilled and proactive Studio Manager to oversee the operations and administration of our Studio. As a Studio Manager, you will be responsible for managing the daily activities, ensuring exceptional customer service, and maintaining a smooth workflow within the location. Your strong leadership, organizational, and interpersonal skills will contribute to the overall success and growth of the business.
Key Responsibilities
·Oversee and manage the daily operations of the Studio, ensuring efficient and effective delivery of services to clients.
·Supervise and provide guidance to the Studio staff, including aesthetic practitioners, medical aestheticians, medical assistants, and front desk personnel, fostering a positive and collaborative work environment.
·Monitor and analyze key performance indicators (KPIs) to evaluate the Studio’s performance, identify areas for improvement, and implement appropriate strategies.
·Prepare regular reports on the Studio’s activities, financial performance, and operational metrics for management review.
·Implement operational policies, procedures, and standards to ensure consistent high-quality service delivery.
·Coordinate and optimize the appointment scheduling system to maximize productivity while maintaining excellent patient care.
·Monitor and maintain inventory levels of medical and aesthetic supplies, equipment, and products, ensuring their availability and proper storage.
·Collaborate with the clinical team to ensure seamless coordination and communication between the clinical and administrative aspects of the Studio.
·Conduct regular staff meetings to facilitate effective communication, address concerns, and provide ongoing training and development opportunities.
·Manage client inquiries, feedback, and complaints, ensuring timely and satisfactory resolution while maintaining a high level of customer service.
·Oversee the implementation of marketing and promotional strategies to attract new clients and enhance client retention.
Ensure compliance with relevant regulations, including health and safety standards, privacy laws, and licensing requirements
Skills, Knowledge, & Expertise
·Bachelor’s degree preferred or comparable industry experience.
·3-5 years management experience.
·Medical CRM/Zenoti experience a plus.
·Exceptional written and verbal communication skills.
·Ability to thrive in a fast-paced, client-service-oriented collaborative team environment.
·Social media management experience.
·Ability to function independently with minimal supervision.
·Ability to work well independently, in a team environment, and with remote employees.
·Team player mentality.
·Strong sense of ownership and urgency.
·Extremely detail oriented.
·Self-starter and passion for learning.
·Strong organizational skills and ability to multi-task in a fast-paced environment.
Benefits
- 15 Days Paid Time Off
- 10 Paid Holidays
- Medical, Dental, Vision 45/55 percent Employee/Employer Split- Primary
- Medical, Dental, Vision 70/30 percent Employee/ Employer Split-Dependents
- Short and Long Term Disability, AD&D, and Life Insurance 100% company-paid
- 401k Employee Contribution
- 401k Employer Match- Coming later this year, 2024!
- Employee Assistance Program (EAP) Resources
- Overalls LifeConcierge™
- Employee Service Allowance
- 50% Employee Retail Discount
- Friends and Family Discount
- Team Member Referral Bonus
About OVME
OVME, pronounced “of me,” is a medical aesthetic enterprise that connects aspiring women and men with skilled health care providers in select cities nationwide. OVME combines a bespoke selection of minimally invasive cosmetic services with contemporary yet welcoming retail boutiques that promise the “Fountain OV You.”
Our team is composed of creative caregivers who provide solutions for “age appropriate” skin health. We believe the needs of the medical aesthetics consumer have evolved beyond the industry landscape. We are thought leaders who understand the status quo must be challenged to remain vibrant. We believe excellence is achieved through attention to detail. We are honest and transparent. We give back.
Our product promise is simple, “The best OV you.”
OVME values diversity and individuality and believes in equal opportunity for all.
Our team is composed of creative caregivers who provide solutions for “age appropriate” skin health. We believe the needs of the medical aesthetics consumer have evolved beyond the industry landscape. We are thought leaders who understand the status quo must be challenged to remain vibrant. We believe excellence is achieved through attention to detail. We are honest and transparent. We give back.
Our product promise is simple, “The best OV you.”
OVME values diversity and individuality and believes in equal opportunity for all.
OVME, LLC. is an Equal Opportunity Employer committed to hiring a diverse workforce and creating and sustaining an inclusive culture. All employment decisions at OVME, LLC, are based on the needs of our business, the job requirements, licensing requirements, and individual qualifications, without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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