Housing Outreach Worker

Summary:

OWCAP is seeking individuals who are outgoing, people oriented and enjoys the opportunity to interact with others.  Under the supervision of the Housing Services Specialist, the Housing Outreach Worker position will screen rental assistance applicants for eligibility and service needs. This includes but is not limited to: answering questions, providing support, and making referrals as appropriate. This position may work evenings and weekends to meet community demand. Must maintain full compliance with awarded funding sources, including but not limited to private, federal, state, and local governments. This position will require an effective communicator who pays attention to detail and is responsive to the needs of clients. Work will be fast-paced and each day will be different. 

Behavioral Expectations as our Housing Outreach Worker:

• Ability to work in a fast-paced environment and handle multiple projects going simultaneously.
• Very socially-focused with lots of attention spent on building and maintaining relationships, especially where helping, not pressuring, others fosters the relationship.
• Adherence to established guidelines and procedures is important and the ability to build consensus rather than make decisions alone.
• Open, flowing communication is important as this position requires working with and through others, especially in a helping role.
• Must be willing to jump in and help the team out when necessary.
• Someone who leads by example, with first-hand knowledge of area of expertise.
• Strong, friendly follow-up is necessary on tasks delegated to ensure proper results

What you’ll receive as our Housing Outreach Worker:

Status – Full Time, Non-Exempt, Seasonal, funded through December 2022
Potential to move into other positions
Full benefits – see benefits page for details
*holiday pay, paid time off, tuition assistance, medical, dental, vision, life insurance, 401 K
Professional growth opportunities
Engaging, meaningful work that makes a difference in our local communities
Excellent leadership & work culture that values & recognizes its employees
Starting Pay Range - $16.00 – $18.24
Cost of living increases – *pending federal initiative

What you will do as our Housing Outreach Worker:

• Responsible for processing and approving or denying rental assistance applications.
• Determine participant eligibility through the intake process following current eligibility requirements from funding sources.
• Verify receipt of required documentation
• Direct communication with applicant and landlord via phone, email, or in-person meetings
• Submit rental payment requests on behalf of the tenant.
• Provide comprehensive case management addressing issues related to COVID 19.
• Connect participants with internal and community resources that assist them in achieving goals set out in their case management plan.
• Provide customer service by answering phone calls and emails, answering questions, providing support, and determining eligibility.
• Communicate with landlords to determine rental assistance needs and obtain required documentation.
• Enter participant’s application, service information, and notes into database. Must be proficient in Microsoft Office suite and be able to navigate multiple database systems quickly.
• Complete and submit paperwork as outlined by program requirements.
• Follow all confidentiality guidelines for participants. 
• Help prepare reports in accordance with programmatic needs, state, local, and agency guidelines and in a timely manner.
• Work towards developing an extensive knowledge of social services and community resources for participants.
• Attend meetings and trainings as required.

What you need to be our Housing Outreach Worker:

• High School diploma or equivalent required. Bachelor’s or Associates degree in Business, Social Work or related field preferred.
• 2 or more years related experience preferred.
• Must be proficient in Outlook 365, as well as various internet and computer applications.
• Bilingual English/Spanish Speakers will be given priority.

NOTE:

• OWCAP complies with all provisions of the EEO and ADA laws. OWCAP is an equal opportunity employer and does not discriminate in its employment practices on the basis of race, color, religion, national origin, sex, sexual orientation, age, or disabling condition.
• All job descriptions are subject to change upon approval of the Board of Trustees and the Head Start Policy Council when agency need deems necessary.
• OWCAP is an at-will agency.  This job description should not be construed as a guarantee of employment.
• All applicants must complete an assessment through the Predictive Index to move the application forward. Assessments will be sent via email from Predictive Index.
• All employees must be fully vaccinated for COVID or submit a request for accommodations under American Disabilities Act (ADA) or Title VII.