What are the responsibilities and job description for the Order Operations Specialist position at Owl Cyber Defense?
| Job Title: | Order Operations Specialist |
| Department: | Sales Operations |
| Reports to: | Operations Manager |
Owl Cyber Defense is a leader and trusted partner in cyber security. We deliver solutions that protect and connect the world’s most critical networks. Owl’s product lines of cross domain, data diode, and portable media solutions provide the strongest available security checkpoints for threat prevention and secure data availability. Our in-depth expertise in security engineering at the operating system level enables us to help government and commercial customers meet ever-evolving cyber security threats.
Job Summary:
Owl is hiring an Order Processing Specialist. In this role you will work independently to process, review, and error correct sales order submitted for processing. From these requests, you’ll create, submit, and revise Sales Orders to the specifications listed in Standard Operating Procedure (SOPs) as well as unique requirements. Each day, you will communicate with Accounting, Sales Operations and Production teams to complete tasks. Additionally, you will work directly with the Operations Manager to proactively clarify complex requests and confirm proper submission procedures and standards.
Essential Duties and Responsibilities:
- Coordinate with Sales Executives to confirm accuracy of data, documents, and linked information provided in Sales Orders, making corrections where necessary.
- Return Opportunity to Sales Rep if they require additional information.
- Select and accept opportunities from a queue in HubSpot.
- Enter all Sales Orders, in ERP System (Costpoint).
Requirements/Qualifications:
- Education
- Preferred College Degree
- Experience
- Experience in working with MS Teams using cloud-based file management, Office 365, Excel, PowerPoint and/or related online collaborating tools and systems.
- 1-3 years of work experience in order processing, customer service, event scheduling.
- Knowledge, Skills & Abilities
- Excel, Power Point, Office 365
- Excellent time management and organizational skills
- Experience professionally communicating with external and internal.
- Experience using HubSpot, Salesforce, Costpoint, SharePoint, or other similar systems preferred.
- Ability to prioritize, categorize, and act on different types of communications via e-mail, direct message, and responses on an internal ticketing system.
- Ability to manage and coordinate through multiple channels of communication simultaneously.
- The ability to track the progress of multiple tasks, documenting and resolving roadblocks as needed.
- Demonstrated troubleshooting skills and the flexibility to pivot when needed.
- The ability to work directly out of a browser, maintaining an organized library of logins for different job functions on different platforms.
- Additional Competencies/Requirements
- Due to Government Contract US Citizenship is required.
- This position can support a hybrid work environment.
About Owl Cyber Defense Solutions, LLC
Owl Cyber Defense Solutions, LLC is a fast-growing cybersecurity solutions company, holding a firm leadership position in network security and secure information transfer. It is a privately-owned US company with offices in Columbia, MD, Danbury, CT and Morrisville, NC. For more information, see http://www.owlcyberdefense.com.
Owl Cyber Defense is Proud to be an Equal Opportunity /Affirmative Action Employer.
Salary : $45,600 - $57,700
Order Processing Specialist- Billing
Lamps Plus -
Cary, NC
Order Management Specialist
Hitachi Energy -
Raleigh, NC
Logistics Order Fulfilment Specialist - Cary, NC, 27511
Campus4Tech -
Cary, NC
