Account Advocate

About Oxco
Since 1994, OXCO has built a strong reputation for delivering quality materials with the most reliable service in the industry. Located in a spacious and clean, state of the art facility near Charlotte, NC, OXCO's strategic partnerships and in-house production capabilities allow us to supply products that are custom solutions for our diverse customer base. Poised for growth, we play a vital role in the production and distribution of nonwoven fabrics and textile products that serve our target markets. We are a tight knit team and like to have fun while working hard.

Account Advocate Role Highlights

The Account Advocate plays a critical role in providing an interface between customers and the various departments and personnel of the company.  The person who fills this role also acts as a project manager, overseeing and driving to completion the various steps of the sales process.  It is important to maintain positive relationships and contacts with current and potential customers (both internal and external) through excellent verbal and written communication.

• Conduct, behavior and actions in accordance with Oxco core values of Caring, Creativity, Determination, Dependability and Teamwork

• Accept training and coaching from a smart, dedicated and caring Account Advocate team to maximize skills
• Be customer-centric and the advocate for the customer, constantly communicating their needs to all departments within Oxco, and following-up to ensure a timely response.
• Communicate with the customer on order status, shipping schedule, and changes as they occur.
• Work cooperatively with account managers (outside sales) and other support team members (purchasing, production, shipping, etc.) to achieve customer satisfaction. Provide account relevant updates to account managers as required.
• Monitor scheduled shipment dates to ensure timely delivery and customer satisfaction.

• Communicate with product management/purchasing/sales to verify availability of stock and any price changes.
• Data entry including orders, record changes, NAV updates (ERP system)
• Assist with other tasks such as: File incoming BOL’s, credit memos, all order entry, updating NAV & Word Quotes, make sure customers receive TDS & COA’s
• Other duties as assigned

Qualifications

Education:

• Bachelors Degree in Business Administration or equivalent customer service experience

Experience

• 1-3 years in a customer service role within a manufacturing environment.

This position is not eligible for relocation benefits.  Candidates for this position must be authorized to work in USA for any employer without sponsorship.

We Welcome You to Apply!

Thank you for considering a career opportunity with Oxco! We are a team dedicated to serving our customers and working according to our Company Values of Caring, Creativity, Determination, Dependability and Teamwork. We are an Equal Opportunity Employer and want the best people to join our team regardless of age, race, gender, Veteran or disability status or sexual orientation. Apply today!