Cage/GSC Shift Manager

Position Summary
Responsible for leading and managing Guest Service Center Shift Supervisors, Guest Service Attendants and Vault
Cashiers in the effective and efficient operation of the Cage and Reward’s Club operations.

Job Qualification Statement
The successful Shift Manager applicant must be 21 years of age or older and demonstrate math and leadership skills to
meet the expectations of the position. A minimum of two (2) years of cash handling and customer service experience and
two (2) years in a supervisory or management position are required; one (1) year as a Guest Service Center Shift
Supervisor or equivalent casino position is preferred. The Shift Manager will be able to effectively communicate with
other team members, supervisors and managers. The Shift Manager has the ability to perform multiple tasks while
maintaining organization of work process. The ability to operate a variety of office equipment to include copier, fax
machine, telephones, calculator, computer, coin counting and currency counting machines is necessary. The Shift
Manager will possess the ability to make sound decisions and problem solve. Effective leadership skills such as accepting
responsibility for their own actions and those of their subordinate team members, stress management, conflict resolution
and coaching and counseling are necessary in this position. Acts as the Guest Service Center Manager in his/her absence.

Essential Job Functions

1. Maintains the viability and integrity of the department by ensuring that all state, company and department policies
and procedures are adhered to.
2. Schedules, evaluates, develops and monitors subordinate team members.
3. Keeps management informed of the activities and status of operations in the department with emphasis on
uncommon or possible challenges by maintaining awareness of outside and internal conditions, trends and legal
requirements which may impact the department.
4. Develops communication and cooperation within, and between, departments to promote an atmosphere of
teamwork and resourcefulness.
5. Through a positive example, actively promotes an environment conducive to high quality guest service, including
the handling of guest disputes, speaking clearly and persuasively when handling both positive and challenging
situations.
6. Investigates, resolves, reports and takes appropriate corrective action on discrepancies and variances discovered in
the operation of the department, including cash overages/shortages, team member conflict, attendance and other
documented concerns.

Physical Demands and Work Environment
This position requires that the team member be able to stand and walk for long periods of time, up to five (5) hours
without a break, to ensure adequate internal guest service standards are maintained. This position may also involve some
bending or carrying of light items. May need to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of
force frequently, and/or a negligible amount of force constantly to move objects.

The work environment involves everyday risk of discomforts associated with excessing standing, walking, lifting, and
computer monitor use and cash handling. Use of safe work practices with office equipment, avoidance of trips and falls,
and observance of fire regulations is needed. The work area is adequately lighted, heated and ventilated.

Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees
within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications required of employees assigned to this job