Hotel Front Desk Supervisor
Job Posting for Hotel Front Desk Supervisor at Oxford Casino
EXPERIENCE: Prior supervisory experience required.
- Minimum of two (2) years prior experience in guest service capacity.
- Excellent guest service skills; attentive and detail oriented.
- Ability to maintain a high energy level in a fast paced environment and manage multiple tasks simultaneously.
- Effective communication skills with the ability to communicate with both guests and co-workers.
- Must have basic math skills with the ability to accurately handle cash and process sales transactions.
- Prior computer experience with Microsoft office, e-mail, and computerized point of sale system preferred.
- Ability to create a positive and upbeat work environment.
SCHEDULE REQUIREMENTS: Required to work a flexible schedule including nights, weekends and holidays as required.
JOB RESPONSIBILITIES:
- Supervise front desk and reservation staff to ensure adherence to company policies, procedures and guest satisfaction.
- Trains, schedules and supervises staff as required for daily operations and provides follow up training as necessary.
- Monitor front desk agent performance.
- Consistently set the example for front desk agents of exemplary service and accurate and complete front desk management.
- Address questions and concerns guest and staff in an efficient, cordial, and professional manner.
- Assists front desk agents when necessary.
- Schedules employees to business demands and monitor hours to department goals as directed by the hotel manager.
- Understands the impact of department operations on the overall property financial goals and objectives.
- Performs all duties as assigned.
- Promotes outstanding customer relations.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
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Job openings at Oxford Casino
Oxford, ME
Full Time
Oxford, ME
Part Time
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