Airports Transfer Counsellor

Job Description

The Airport Transfers Counsellor will be responsible for allocated terminals on either John F Kennedy, NY, or San Farncisco, CA airports. This person will contribute to the successful operation of our US airport transfers service, ensuring that hundreds of students reach their campus (Yale or Berkeley) from US Airports in a safe, orderly and timely fashion. Responsibilities will include the checking and update of Risk Assessment documentation, liaison with third-party transport providers (typically local coach and taxi companies) to check on the required transport, attendance for arrivals and departures, and more.

Reporting to the Airport Transfers Coordinator, the Airport Transfers Coordinator has full responsibility for particular terminals on transfer days. You will be responsible for the safe arrival of each day's participants at their destination and you will be able to demonstrate wide awareness and experience of welfare and safeguarding of High-School aged participants.

On transfer arrival days, you will be the main point of contact for your allocated terminals, between the airport team, the Admissions Department (who will liaise with parents), staff members on the ground (mainly at JFK and SFO Airports), external contractors and campus staff who will be waiting for students at their destination campuses. You will also monitor student progress on their journey via the systems you will create in the planning phase. It will be your responsibility to ensure all students are met with an outstanding first impression of Oxford Royale, and reach their destination in the safest, quickest and most professional way possible. On departure days, you will ensure students know when they are being picked up, and troubleshoot any issues that might prevent them from reaching their airport terminals in plenty of time for their departure flights.

The role reports directly to the USA Airports Transfer Coordinator, who reports into the Campus Site Manager.

Duties and Responsibilities

Person Specification

• Highly organised with the ability to schedule efficiently
• Customer and experience-focused
• Comfortable leading a team
• Systems driven and Excel-capable
• Excellent written & verbal communication skills
• Strong planning, prioritization and organizational skills
• Challenges self and others to create solutions and strives for improved ways of working

Essential Qualifications/Experience

• Fluent speaker of English
• Experience running large scale and complex events
• Impeccable attention to detail

Desirable Experience

• Managing airport transfers, or transportation service
• Experience working in a summer school or similar environment would be beneficial
• Flexible and proactive with an understanding of safeguarding minors

Position Details

• Rate per day for training up to the July transfer days will be in the range $120 to $170 per day, depending on experienc
• You will be required to work on all transfer days, which are:
  • Sunday 30th June 2024 (arrival)
  • Saturday 13th July 2024 (departure)
  • Sunday 14th July 2024 (arrival)
  • Saturday 27th July 2024 (departure)
• Transfer days require availability from 06.00am to 23.00pm. Compensation will be in the region of $14-18 per hour, depending on experience, subject to references and satisfactory completion of US background checks
• You will be supported with administrative tasks in advance of and on transfer days by a nominated assistant drawn from our wider US Operations team
• Location: hybrid working options but July airport attendance and airport team leadership is mandatory

More About Oxford Royale

Our unique educational model is all about partnership. Every student has unique skills, strengths, and dreams – our role is to mentor and guide them, to introduce and explore new concepts, and to help them realise their true potential.

Oxford Royale was founded nearly 20 years ago, with a vision to offer young people a broader and richer learning experience, and to drive their success in paths that they may not even have considered. Over the last 18 years, Oxford Royale has welcomed more than 25,000 students from over 170 nations and has become a three-time winner of the Queen's Award for Enterprise, and a five-time winner of the BETA Award for best educational product.

Students can choose from over 30 courses, all designed to help them gain confidence, experience, and a competitive edge. They can experience life in an Oxford or Cambridge University college or on campus at Ivy League institution. They visit some of the most heritage-rich locations in the United Kingdom and the United States of America, taste a degree in medicine, build robots, or explore philosophy, whilst always working with peers from around the globe.

We have built an outstanding, talented team of sales executives, admissions executives, teachers, counsellors, and operations managers, who all share our vision to inspire young people to reach their potential. Over many years, our approach has been proven to motivate young people to achieve more than they ever believed possible.

If you share our passion, apply to join the team!

Visit our website to find out more about Oxford Royale.