Allocation Analyst

Join our Team at Helen of Troy as our Allocation Analyst (hybrid work onsite and from home), and make an immediate impact on our trusted brands, including our 9 leadership brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar. Together, we build innovative and useful products that elevate people's lives everywhere every day! Look around your home, and you'll find us everywhere: In your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent! What you will be doing: The Allocation Analyst is responsible for managing order fill rate that drives sale’s shipping performance for the Home and Outdoor Business through the formulation and execution of effective allocation strategies. The Allocation Analyst is a highly collaborative role and partners closely with a variety of cross functional teams. This position requires excellent analytical skills, relevant business experience, and the ability to work well alone and with a team. Supervise performance across multiple customers to improve in stocks to service our accounts. Daily analysis of the workflow moving to the warehouse for processing. Trouble shoot orders, which do not schedule/allocate to the warehouse for processing. Follow up on PO deliveries and adjust delivery dates (or collaborate with the CSR) as needed to meet our customer’s requirements. Ensure “ship sets” are placed on orders to ensure high fill rates (90 – 95%) to eliminate multiple shipments. Escalate issues to cross functional team members. Identify process improvement opportunities and recommend solutions. Pull and summarize data from reporting systems as needed to analyze the business. Work with the manager to define reporting requirements. Own the effort to ensure that the “unscheduled report” is done daily. Review the EDI Ops multiple times throughout the day. Collaborate with supply on fill rate first pass for our key accounts. Serves as back-up to other Customer Service Representatives in the department. Reviews customer requirements, enters EDI or manual orders, communicates with the warehouse on shipping requirements, etc. Communicates fulfillment issues with the customer. Collaborates with supply, sales, and warehouse on fulfillment. Track performance of the account: fill rate first pass, timely delivery, non-compliance as a percentage of sales, etc. Skills needed to be successful in this role: Strong math/analytical skills Excellent problem-solving and customer service skills. Excellent verbal and written English skills with the ability to communicate clearly and effectively. A strong interest in building a culture of trust, integrity, and performance. Desire to bring creative and out-of-the box ideas to a dynamic international organization. Highly organized with ability to support multiple priorities, projects, and deadlines – sometimes competing – in a dynamic environment. Minimum Qualifications: High School Diploma or GED Equivalent 5 years customer service experience 3-5 years of Oracle experience Intermediate skills using Microsoft Office: Excel, Word, Outlook. Authorized to work in the United States on a full-time basis. Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands. Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you. #LI-AB1 #LI-Hybrid For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn, Glassdoor, Facebook, Instagram and Twitter. Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture and background. We do not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, age, marital status, disability, protected veteran status or any protected basis. We will provide individuals with disabilities reasonable accommodation to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at (915) 225-8000. Incorporated in 1968, Helen of Troy has grown into a leading global consumer products company with career opportunities in North America, South America, Europe and Asia. We offer creative solutions for our customers through a diversified portfolio of well-recognized and widely trusted brands, including OXO®, Hydro Flask®, Osprey®, Honeywell®, PUR®, Braun®, Vicks®, Hot Tools®, Drybar®. Most of these brands rank #1 or #2 in their respective categories. We boldly bring brands into our family, where we nurture what makes them great. We collaborate internally and externally, always striving to provide the consumer-centric innovation, operational excellence, scale, global reach, and stellar shared services to make them soar. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time. Why Join Helen of Troy? We are proudly powered by our exceptional people, who feel and act like passionate owners. Every day, their experience and skills build superb businesses and create best-in-class capabilities in every corner of our company. We cultivate careers and celebrate our shared success as we create long-term sustainable value together. With over 50 years of experience, we are just getting started. We elevate lives. We soar together. We are Helen of Troy. #WeAreHelenofTroy #Elevating Lives #SoaringTogether