Salary Job Openings

Participant Support Specialist

P & A Administrative Services, Inc
Williamsville, NY Full Time
POSTED ON 3/6/2024

Description

Our Participant Support Specialists are often the primary contact many of our customers and participants have with P&A. This means the Participant Support Specialist role is key to our success as an organization. The Participant Support Specialist’s function is to provide effective and accurate responses to our callers.

 

*Full & part time positions available!*

  • Training hours: 8:30am - 5:00pm EST (approximately 6 weeks)

 Key Responsibilities:

  • Answer incoming calls, interpret caller’s question/problem and provide resolutions, researching solutions
  • Provide guidance and resources on plan terms/content and eligibility in compliance with applicable regulations
  • Maintain data protection, privacy, security and maintain HIPAA compliance for participants and clients
  • Follow up with participants or administrators via phone or email to resolve open issues
  • Be logged into phones and chat software and available to take chats at all times. On chats always using excellent spelling and grammar
  • Log all calls and chats in Flex Connect

Requirements

  • High School Diploma or equivalent
  • Experience in a customer service or a Call Center setting is a plus
  • Strong proactive problem-solving and troubleshooting skills
  • Demonstrated ability to effectively manage multiple priorities
  • Self-starter with the ability to work independently in a fast-paced environment with critical deadlines
  • Strong attention to detail

* The compensation range for this position takes many factors into consideration including but not limited to: years of experience, education, skill set and other relevant factors It is not typical for an individual to be hired near the top of the range for a position as circumstances can vary in every hiring situation.


An Equal Opportunity Employer

Salary.com Estimation for Participant Support Specialist in Williamsville, NY
$51,080 to $64,750
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