Job Posting for Part-Time, Seasonal PA Wilds Community Connector- Leonard Harrison State Park at PA Wilds Center for Entrepreneurship
Summary
PA Wilds Community Connectors are considered the front line to a positive and memorable experience while visiting Leonard Harrison State Park. Their role is to enhance a visitor’s experience by providing friendly customer service in relation to PA Wilds Conservation Shop activities and general park/attraction/facility questions while encouraging the exploration of the surrounding community and PA Wilds.
Essential Functions
Must engage directly with customers by telephone, electronically, or face-to-face.
The person in this position will frequently communicate with tourists visiting the facility with questions about the products, attractions, surrounding community, and the PA Wilds region. Must be able to exchange accurate information in these situations.
Constantly operates an iPad and handheld scanning gun as part of the point-of-sale system.
Must open and close cash registers, perform tasks such as count money, separate charge slips, coupons, and vouchers, balance cash drawers, and prepare night deposits.
Must maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Must handle and resolve customer complaints.
Must maintain inventory and prepare merchandise for purchase, both in the physical location and through the online store.
Assist with PA Wilds Center programs and projects as needed.
The person in this position will frequently move about the retail space to help customers, stock items, clean displays, etc.
Must process, package, and ship online orders.
Must be able to remain in a non-stationary position 50% of the time.
Frequently moves stock weighing up to 40 pounds across the facility from the stocking area to the retail space.
Nonessential Functions
Occasionally provide feedback on the efficiency of the customer service process with management.
As necessary direct requests and unresolved issues to the designated resource.
Frequently clean shelves, counters, and tables, and reset merchandise displays.
Occasionally ascends/descends a ladder to stock products and supplies.
Job Specifications
High school diploma, general education degree or equivalent OR current high school students of at least 16 years
Knowledge of customer service principles and practices
Knowledge of e-commerce platforms
Familiarity with iPad
Knowledge of both Windows and IOS
The ability to work without supervision
Key Competencies
Interpersonal, listening, and communication skills - verbal and written
Attention to detail and accuracy
Customer service orientation
Adaptability
Initiative
Stress tolerance
Knowledge of the local community and PA Wilds region
Must be able to work in a fast-paced environment
This job description is subject to change at any time.
This position is Part-Time, Hourly, Non-Exempt. This is a seasonal position, with the majority of the hours scheduled between May and October. Schedules include a variety of day and weekend hours.
PA Wilds Conservation Shops are gift shops run by the PA Wilds Center for Entrepreneurship (PA Wilds Center), a 501(c)(3) nonprofit. The official registration and financial information of PA Wilds Center may be obtained from the Pennsylvania Department of State by calling toll-free, within Pennsylvania, 1-800-732-0999. Registration does not imply endorsement.
Our physical and online stores focus on locally-made and value-added products so visitors can take home a piece of the Pennsylvania Wilds while making a difference! PA Wilds Conservation Shop purchases have a ripple effect on the local economy while also supporting our nonprofit mission to integrate conservation and economic development in a way that strengthens and inspires communities in the Pennsylvania Wilds.
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