What are the responsibilities and job description for the Technical Support Analyst position at PACCAR?
Company Information
PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium-, and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR also designs and manufactures advanced diesel engines, provides financial services and information technology, and distributes truck parts related to its principal business.
Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!
Kenworth Truck Company
Kenworth Truck Company is the manufacturer of The World’s Best® heavy and medium duty trucks. Kenworth is an industry leader in providing fuel-saving technology solutions that help increase fuel efficiency and reduce emissions. The company’s dedication to the green fleet includes aerodynamic trucks, compressed and liquefied natural gas trucks, and medium duty diesel-electric hybrids. Kenworth is the first truck manufacturer to receive the Environmental Protection Agency’s Clean Air Excellence award in recognition of its environmentally friendly products.
Duties:
- Support Day Shift Production
- Plant System Support and Maintenance
- Provide Technical Support and Guidance to End Users
- Resolve Problem and Service Tickets
- Responsible for Technical Planning, Evaluation, Implementation, and Documentation
- Build and Deploy PCs and Related Hardware
- Patching Compliance.
- Install and Troubleshoot Software Package
- Perform PC Maintenance, Repair, and Upgrades
- Perform Project Related Task
- Perform other Duties as Assigned
Skills Required:
- 2-5 years of Relevant Experience.
- Must have a working knowledge and understanding of Windows networking and operating systems including web protocols, WINS, DNS, DHCP, TCP/IP, AD, and replication.
- Strong Analytical Skills.
- Excellent Communication Skills.
- Excellent Customer Service Skills and a Team Approach.
- Ability and willingness to work occasional off hours and weekends.
- Must be self-motivated and self-starter with the ability to lead others as well as work with minimal or no supervision; able to work with others in high pressure situations to solve problems.
- Working knowledge of PC and printer support.
- Must be familiar with Windows 10 & 11 operating systems.
- Ability to diagnose and replace PC components.
- Ability to diagnose common printer errors.
- Ability to prioritize tasks with strong organizational skills.
- Ability to lift 40 lbs.
Education/Training: Previous experience building and deploying PCs and hardware required. Bachelor’s degree in Information Technology or related field required; Microsoft and/or CompTIA Certifications preferred.
Salary : $58,400 - $74,000
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