Patient Communication Specialist

PaceMate™ Communications Specialist (full-time 100% remote job)

Primary Location: All U.S. Locations (remote)

JOB SUMMARY

The PaceMate™ Patient Communications Specialist position is a customer facing role which supports both patients and cardiology clinic customers. The Patient Communication Specialist facilitates accurate, timely and smooth interactions within the PaceMate™ professional community.

PaceMateLIVE™ is the only cardiac remote monitoring platform offering integration with all EHRs and all cardiac device types in one dashboard, providing all patient data live from day one, and enabling intelligent patient prioritization with its unique Auto-Triage™ feature that focuses on the actionable first.

Joining the PaceMate team means becoming a vital part of a group that is dedicated to using technology to benefit patients, caregivers, and hospital administrators while driving healthy turnkey solutions that identify lost revenues and inefficiencies. 

PaceMate offers full-time employees a robust compensation and benefit package including health and prescription coverage, dental, vision, long-term disability, short-term disability, AD&D, flexible spending account, healthcare savings account, 401k retirement savings, discount program, employee assistance program, financial wellness program, paid time off, legal insurance, hospital indemnity, critical illness, and accident coverage.

ESSENTIAL FUNCTIONS

• Demonstrates outstanding customer service skills, exhibiting kindness, patience, and empathy
• Demonstrates excellent verbal, written, and electronic communication skills
• Initiates, receives, and documents interactions with patients
• Completes data entry and appointment scheduling in multiple information systems
• Proactively monitors internal database for loss of patient connectivity to home/remote monitoring
• Facilitates patient connectivity with home monitoring equipment, issues appointment reminders, and helps patients troubleshoot home monitoring equipment
• Demonstrates ability to multi-task, organize, and prioritize work autonomously
• Collaborates with internal departments to meet customer's needs
• Assists leadership with projects as directed

EDUCATION, TRAINING, AND EXPERIENCE

• High school diploma/GED required; College or technical degree, health care-related certification and or equivalent experience preferred
• Ability to always remain professional and courteous with customers
• Basic cardiology knowledge, cardiology, electrophysiology, or cardiac device experience preferred
• Excellent internet and technology skills required; Experience with EHR (Electronic Health Record) and or Remote Monitoring website data entry and scheduling tools preferred
• Experience working effectively and productively within a remote environment preferred
• Flexibility to work occasional evenings, holidays, and weekends as needed

Company Description: PaceMate™, is a complete, fully automated, vendor-neutral software expert-service solution, filtering data into clinically actionable information and providing customized alert triage 24/7/365, as well as automated coding and claim prep. Cloud-based. Secure. Compliant. For more information about PaceMate™, visit pacemate.com.

REQUIRED EQUIPMENT

• Must have access to stable, reliable internet access

REPORTING RELATIONSHIPS

Supervised by: Director, Communications Team 
Supervises: None