BMW Product Genius/Greeter

Pacific BMW is looking to hire a showroom Greeter in charge of providing a welcoming atmosphere to everyone walking in, including clients, vendors and coworkers. This position reports to the Sales Management Team. The Sales Department Hours are Monday-Friday from 9am-9pm & Saturday 9am-7pm & Sunday 10am-6pm. Note this is a full-time 40hr per week position paid hourly, it is not commission-based. The Starting rate for this position is $18.50 per hour.
 
 

Company Overview

Pacific BMW is a family-owned Dealership operated in Glendale since 1982. We have a new state of the art facility with upgrades, clean and organized work environment. We are proud to be recognized as an honest, inviting and innovative business amongst the top Southern California dealerships. Our employee benefits include paid-time off, health insurance, complimentary life insurance; dental, vision and supplemental insurance at group rates; 401k with matching employer contribution; tenured and accolated leadership team; and many opportunities for growth and development for all employees. 

Qualifications

• Familiarity and passion for the BMW brand 
• 1-2 years of customer service experience  
• Positive and upbeat attitude 
• Availability to work in a rotating schedule that includes weekends and holidays 
• Some college or High school diploma 
• Current driver's license with three years of a clean driving record (no points)
• Bilingual/Multilingual is preferred: Armenian, Cantonese, Mandarin, Korean, Thai, Spanish  

Job-Specific Duties Include

• Proactively acknowledge and engage all guests visiting the Dealership following Pacific BMW’s standards
• Enhance the customer's visit by personalizing each interaction 
• Inquire whether the client has an appointment and direct them to desired destination 
• Use all available technology including mobile applications and computer software to update contacts 
• Collect data for lease-end appointments
• Keep up to date with the new available products, features and specifications per BMWNA
• Troubleshoot the BMW iDrive system to assist clients with issues
• Explain vehicle features and answer questions as needed
• Train to become a certified BMW Product Genius
• Thank all clients for their business and inquire about their visit satisfaction  

Physical Requirements

• Surroundings: position requires ability to stand for long periods of time and walk throughout the company facility for most of the shift in air-conditioned areas 
• Infrequently: Bending, twisting and/or stooping, Kneeling and/or squatting, Climbing stairs, Lifting, Reaching and/or lifting overhead, pulling and pushing 
• On a regular basis: grabbing with hands  

Note
To qualify for employment, the top candidates must go through a pre-employment investigation that includes a background check, MVR & drug testing. Pacific BMW is an Equal Opportunity Employer with a Drug-Free work environment.