FOH Team Lead

Pacific Catch, Inc. is committed to being a positive force in the communities we serve. We support local events and programs and work hard to control our environmental impact.

Ocean friendly restaurant: As a proud partner of the Surf-rider Foundation, we believe and support their efforts towards the protection and enjoyment of the world’s ocean, waves and beaches.

Responsible sourcing commitment: As a member of the Seafood Watch program, we are committed to sourcing seafood from Environmentally Responsible Sources as defined by the Monterrey Bay Aquarium.

Joint industry efforts: Through our James Beard Smart Catch partnership we have a chance to use our sourcing program to support industry efforts to maintain healthy, sustainable food sources both for now and for future generations.

Team Member Benefits

1. Earn tips on top of your hourly pay, with a great health benefits package!
2. 100% paid meals on all your shifts
3. Flexible scheduling
4. Great Training Programs
5. Career Development Opportunities

Pacific Catch is proud to serve delicious sustainable seafood, accompanied by creative craft cocktails, and all with a touch of Aloha spirit!

OVERVIEW

Team Leader

The Team Leader will assist the General Manager with directing the daily operations of the FOH restaurant, ensuring compliance with the company standards in all areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, and financial accountability. Managers will ensure that the highest quality food and services are delivered to each guest.

RESPONSIBILITIES

• Effectively manage Pacific Catch, Inc. restaurant and team members within the policies and guidelines of the company, always aiming for guest satisfaction
• Provide direction, leadership and mentoring to all FOH staff during all shifts.
• Assist with disciplinary of team members, including employee coaching and termination
• Ensure fast, accurate service, with positive and polite guest interaction
• Be the face of Pacific Catch, Inc.: introducing the food, inviting the guests in and helping them navigate ordering, making sure orders are fulfilled quickly
• Assist in recruiting, interviewing, hiring and training new team members
• Conduct inventory and cash control procedures
• Ensure that all staff stations, service areas, dining room, outdoor seating, and tables are set for the shift and that the tables and floor are clean
• Handle guest complaints with professional and sincere attention
• Completion of daily, weekly and monthly operational, administrative and HR-related duties
• Review and understand P& L statements, apply knowledge to make improvements in your area of responsibility

QUALIFICATIONS

• 4 years of full-service restaurant hospitality experience, with 2 years’ in management
• You’ve managed other successful, high volume restaurants in an innovative chain
• You possess a proven track record of effectively and empathetically training, mentoring and managing hourly employees
• Technology savvy: comfortable with MS Office, Google Apps/programs, & Aloha, use of tablets and/or handheld devices, and an understanding of social media outlets
• Full understanding of a P&L statement, ask the right questions, and you look for opportunities to improve sales or manage costs
• Holds themselves to high standards and expects the same from their team; leads by example
• Passionate about protecting our oceans and environments

PHYSICAL

• Must be able to stand and exert well-paced mobility for periods of up to 5 hours in length.
• Must be able to reach, bend, stoop and frequently lift up to 25 pounds.

SCHEDULE

This is a full-time, hourly position, approximately 40-50 hours/week. Managers will be expected to work evenings and weekends regularly.

We strongly believe that the success of our restaurants and brand is a direct result of the quality and dedication of our people, and we are committed to offering extraordinary opportunity for personal and professional growth, a competitive package of unique and meaningful benefits and a fun and inclusive work environment where people feel cared for and valued.

Maintaining our Team Members and Guests safety is of the utmost importance to Pacific Catch, Inc.

Behaviors

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Self-Starter: Inspired to perform without outside help
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization