What are the responsibilities and job description for the Program Supervisor position at Pacific Clinics?
Who We Are
Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.
What We Offer
- The compensation for this position can be up to $219,714.94 annually. Compensation will vary based on qualifications, skills, experience, and geographic location. The salary range may also vary if you reside in a different location than the location posted.
- We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!
- Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.
About our Program:
Enhanced Care Management (ECM) is a program within a far-reaching, multiyear plan to transform California's Medi-Cal system, known as California Advancing and Innovating Medi-Cal (CalAIM). Led by California's Department of Health Care Services, the goal of CalAIM is to help integrate Medi-Cal more seamlessly with other social services and help improve outcomes for the millions of Californians covered by Medi-Cal, especially those with the most complex needs. Customers enrolled in the ECM program receive comprehensive care management from a single System Navigator who coordinates all their health and health-related care, including physical, mental, and dental care, and social services. ECM makes it easier for customers to get the right care at the right time in the right setting and receive comprehensive care that goes beyond the doctor’s office or hospital. Come join our team, partnering with managed care health plans, and change the landscape of Behavioral Health and integrated care in our state!
JOB SUMMARY
The Program Supervisor hires, develops, trains, and manages program staff to ensure quality services to youth and families, utilizing shadowing, coaching, and/or other activities that allow the observation of staff in action. Coordinates and supervises daily program operations, assures adherence to policy and procedures, regulatory and licensing standards. Ensures fiscal stewardship of program funds. Actively participates with cross-functional teams. Works within the vision, mission and philosophy of the agency.
RESPONSIBILITIES AND DUTIES
1. Develops and supervises staff including hiring, coaching, training, disciplining and terminating.
2. Oversees and supports the implementation of treatment plans.
3. Ensures family voice and is culturally responsive to internal and external customers.
4. Consults with clinical and medical staff about treatment plans, youth and family issues, progress and needs.
5. Completes all required documentation and ensures the same with direct reports.
6. Supports staff in following all risk management and incident reporting procedures.
7. Ensures compliance with all policy and procedures including adherence to all licensing, quality, Information Technology (IT), Human Resources (HR), compliance and regulatory standards.
8. Ensures clinical documentation and quality assurance meets both agency and payor standards, including audit ready charts and continuous quality improvement.
9. Ensures and monitors defined outcome achievement for youth and families and satisfaction levels for youth, families and referring workers and agencies.
10. Partners with county referring departments, agencies and the community to ensure comprehensive care. May assist a youth and family with advocating for their own needs.
11. Manages operations including utilization of resources such as all administrative electronic systems.
12. Pro actively identifies potential conflicts, leads parties to consensus and develops same skills in direct reports.
13. Facilitates and coordinates work groups as well as participation in cross functional teams.
14. Assumes a leadership role in the development of the team.
15. Provides a variety of learning opportunities for staff including in classroom courses and field supervision and coaching.
16. Works closely with the clinical program manager to ensure full implementation of the agency service philosophy.
17. May be responsible for Case load.
18. May meet with clients in the field and have a productivity expectation.
19. Position specific duties and responsibilities may vary depending upon program.
20. Performs other related responsibilities, as assigned, to support specific department/business needs.
JOB SPECIFIC COMPETENCIES
• Conflict resolution
• CQI/QA projects
• Documents clearly and accurately
• Encouraging customer focus
• Supervision and accountability
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
MINIMUM EDUCATION AND/OR EXPERIENCE
A combination of education and experience equivalent to a:
- Bachelor of Arts or Science (B.A./B.S.).
- Bachelor's in behavioral science preferred.
- Minimum of three (3) years of experience in social or mental health services delivery or residential care supervision.
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Equal Opportunity Employer
We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.
Salary : $219,715
