What are the responsibilities and job description for the Patient Service Representative position at Pacific Eye Institute?
Unifeye Vision Partners is one of the premiere eye care practices in the nation. We believe in One Team, All In. The culture at UVP is one of excellence and teamwork. We are passionate about patient care and dedicated to improving quality of life through life-changing vision procedures and treatments.
Unifeye Vision Partners is currently hiring for a Patient Service Representative, Colton, CA
Summary
The Patient Service Representative provides excellent patient care and customer service and leads by example to coordinate and oversee activities of the front office and front office team members to ensure compassionate and professional care for patients and efficient front office workflow.
Essential Duties And Responsibilities
This position has no supervisory responsibility.
Job Qualifications
To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
*This position can require travel*
Pay Range $16.50 - $25.00
Unifeye Vision Partners is currently hiring for a Patient Service Representative, Colton, CA
Summary
The Patient Service Representative provides excellent patient care and customer service and leads by example to coordinate and oversee activities of the front office and front office team members to ensure compassionate and professional care for patients and efficient front office workflow.
Essential Duties And Responsibilities
- Responsible for patient check-in, greeting every patient in a pleasant and professional manner
- Mark arrival time of patients in office and make sure patients have been checked in and roomed.
- Evaluate chart data to verify all information has been received, completed, and signatures obtained.
- Verify and scan patient’s current insurance card.
- Verify address, e-mail and phone number.
- Communicate with patients if there will be a delay. Offer to reschedule if patient unable to stay.
- Check-out all patients.
- Schedule follow-up appointments as directed by the physician.
- Schedule patients for transfer of care and order any required diagnostic testing.
- Explain all fees and patient financial responsibility.
- Secure all necessary patient signatures; obtain proper informed consent, and insurance authorization.
- Collect fee for services and any past-due balances as required.
- Ensure patient satisfaction
- Ensure that proper authorization or referral is collected for the patient.
- Obtain authorization or referrals that have not been received by the practice.
- Prepare charts appropriately.
- Place telephone calls to no-show appointments and reschedule as needed.
- Provide support on telephones.
- Scan charts and testing into EMA in a timely manner.
- Assist other front office personnel, as needed.
- Perform other duties as required including training new staff.
- Maintain refreshments in lobby area.
- Keep lobby area maintained in clean and orderly status. Remove waste when needed.
- Order supplies as needed.
- Prepare coffee for the patients in the morning, turn on TV to correct channel, keep magazines organized and neat.
- Close lobby in the evening, removing coffee, turning off the TV, removing any erroneous trash.
- Computer Skills – Proficient ability to use a computer and electronic medical record.
- Detail Oriented – Ability to pay attention to the minute details of a project or task.
- Flexibility – Ability to adapt easily to changing conditions and work responsibilities.
- Positivity – Display a positive attitude and is a positive agent for change.
- Teamwork – Work as part of a team and collaborate with co-workers.
- Bilingual a plus
- High school diploma or equivalent required.
- Minimum three years of Medical Front Office experience required.
- Lead or supervisor experience in a Medical Office preferred.
- None required
This position has no supervisory responsibility.
Job Qualifications
To perform the job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily with or without reasonable accommodation. The requirements below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
*This position can require travel*
Pay Range $16.50 - $25.00
Salary : $17 - $25
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