Director and Product Owner of Integrations

Job Description:

Pacific Life is investing in bright, agile and diverse talent to contribute to our mission of innovating our business and creating a superior digital-first customer experience. Our ability to deliver the best-in-class customer experience requires being able to seamlessly and securely integrate data with our partners and providers, using the right technology solutions. We're actively seeking a talented Director and Product Owner of Integrations to join our Workforce Benefits Technology team in Newport Beach, CA. This role can be on-site, hybrid or 100% remote.

Reporting to the AVP, Integrations and Data Engineering, the Director and Product Owner of Integrations will partner with our functional areas and corporate teams to prioritize and build technical integration capabilities and deliver a highly integrated framework of solution providers for Workforce Benefits. This role will be responsible for the design and delivery of technology solutions to integrate Software as a Service (SaaS) systems to the Workforce Benefits technology ecosystem. The Director and Product Owner of Integrations will manage a team of API Engineers, Architect, and Integration Solution Analyst to understand business needs, develop technical requirements, architect designs, and build API-led solutions to exchange data and data files between systems. This role will serve as a valued partner across the Workforce Benefits functions to provide real-time access to data, enabling enhanced decision-making and customer service by building a connected digital framework.

How you will make an impact:

• Set priorities for the integration team, by working collaboratively with customer journey and technology product owners across the WBD division to identify, prioritize, and plan integration capabilities that translate customer objectives into action
• Direct the creation of integrations solutions architecture to solve critical business problems. Ensure appropriate requirements and documentation are created and utilized during implementation, including process flows, technical system specifications, sequence flow diagrams, source to target mappings
• Work within a Scaled Agile framework, managing a scrum team of API engineers and scrum master, ensuring work is laid out in backlog, that requirements and success criteria are set, that team capacity is managed effectively, and metrics are reported out on regularly
• Manage the team of API Engineers, Architect and Integration Solutions Analysts, setting clear expectations and objectives for work, providing regular feedback, developing and growing team members, and conducting performance reviews
• Build system, process, and experience APIs and API security frameworks to connect internal systems and external partner systems as part of the implementation of the integrations solution architecture. Extract, transfer, and load (ETL) data from Mulesoft, AWS, and other systems to Snowflake, WBD policy administration system, or other systems.
• Form and enact integration governance principles and best practices for designing, managing and building APIs. Establish highest standards for security frameworks, including network and service, data, identity and access, and business and application security.
• Create a robust quality assurance practice that ensures low defects being passed to production. Set developer testing standards, collaborate with WBD quality assurance (QA) team to build detailed validation test plans and scenarios that comply with user, business, and functional specifications
• Act as key escalation point for production support, bug fixes and enhancements, and the hypercare process. Apply problem solving skills and creativity to uncover root causes, provide solutions and ensure timely resolution
• Based on production release and UAT schedules, this role may be expected to provide technical support and troubleshooting assistance outside of regular working hours, including evenings and weekends.
• Ability to travel approximately 15-25% of the time.

The experience you will bring:

• BS in Computer Science or related field. Master's degree preferred.
• 10 years of experience developing integrations or applications for a digital ecosystem OR drafting enterprise-level integration architecture with expertise in cutting-edge integration approaches including RESTful APIs, event-driven architecture and ETL frameworks
• 5 years at a Director level leading a technology team
• 5 years of hands-on integration experience
• 5 years direct experience with modern cloud integration platforms, especially AWS services and electronic data interchange (EDI)

What will make you stand out:

• 5 years of experience conducting orchestration, file transfer, and data transformation strategies with technologies including Mulesoft, Snowflake, and Control-M
• 3 years of experience in Group Benefits insurance data domains, including Distribution, Product, Underwriting, Enrollment, Finance, Billing, and Claims
• Experience with EIS administration system or other micro-services administration platforms

You belong at Pacific Life

At Pacific Life we are committed to a culture of belonging, a space where all employees areempowered to be authentic. One way we cultivate an inclusive culture is through our employee connection groups. The purpose of these employee-led groups is to offer a place to build community, connection, camaraderie, and a sense of belonging.Each group can be active in education, advocacy, recruitment, and community building throughout our organization. Learn more about our employee connection groups at www.pacificlife.com.

Want to learn more about life at Pacific Life? Take an inside look at our company culture: Instagram.com/lifeatpacificlife.

Base Pay Range:

The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.