What are the responsibilities and job description for the Dispatcher position at Pacific Mechanical?
*100% Medical, Dental and Vision paid by company for you and your entire family*
Welcome to our HVAC service company!
Seeking reliable Dispatcher working 8AM - 5PM, Monday - Friday from our Fife Branch.
The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision.
Willing to cover after hour dispatch as needed.
JOB DESCRIPTION
Responsible for all inbound customer service request from accepting calls to creating accurate Work Orders.
Scheduling technicians profitably and per their strengths.
Customer interface across various platform, email, and phone.
REQUIREMENTS
Fluent in English, both speaking and writing.
Typing speed 60wpm
Quick learner with technology and with different online platforms.
Ability to resolve issues or figure out how to solve problems.
Prior experience with customers and office work.
QUALIFICATIONS
High quality customer service.
Detail orientated with prior admin or customer service experience preferred.
Solid working knowledge of Word, Excel and Outlook and the ability to learn new systems.
Highly organized with a strong attention to detail.
Job Type: Full-time
Pay: $26.00 - $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Fife, WA 98424: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location