Branch Technical Manager

Overview

If you are a self-driven, service expert who is detail-oriented and capable of multi-tasking, we want to talk to you! If you are a skilled leader, have experience managing employees and are looking for the rare opportunity to make an impact leading a group of employees who already have a successful process in place, we want to hear from you!

One of the largest independently-owned document imaging dealers in the nation is currently seeking a Technical Manager to oversee, Mechanical, Network and Managed IT Technicians, at our office in Tucson, AZ.

Our ideal candidate will have experience in the Copier/Printer Repair and technology industry. The Technical Service Manager is responsible for the coordination of the field, shop and dispatch activities within the Branch, which is steadily growing. They will also be required to maintain profit that is comparable to industry benchmarks while focusing on high levels of customer retention, award-winning service, and managing a budget.

Minimum Requirements:

• 5 - 10 years’ experience in the copier/printer repair industry
• Prior experience managing 15+ service employees
• Min. 3-5 years’ experience in management or supervisory role
• Demonstrative ability to recruit, motivate and train our technical force
• Evaluate cost of operation and establish work assignment benchmarks
• Strong start to finish management skills
• Ability to be fair and hold subordinates responsible for branch revenue and cost budgets
• Self-starter with strong problem-solving abilities
• Ability to set compensation structure standard with the industry
• Ability to set processes & procedures that improve efficiency and bottom-line results, while consistently improving our high level of customer service
• Ability to manage approximately 30 technical staff individuals and hold accountable: territory integrity, response time, daily calls and incompletes at acceptable ranges.

Pacific Office Automation offers a competitive salary and an outstanding benefits program, including:

• Medical/dental/vision insurance
• 100% Matched 401(k)
• FSA programs
• Energetic, dynamic, and fun work environment (events, banquets, trips, clubs, etc.)

We are the recognized leader in office management solutions, offering state-of-the-art technology and award-winning customer service. We have grown to 25 offices throughout 8 states – Oregon, Washington, California, Arizona, New Mexico, Utah, Idaho and Colorado. We are the largest private dealership in the nation, and one of the world’s largest dealers for Konica Minolta, also supporting Canon, Ricoh, Oce, HP, and Lexmark printers, mailers, phone systems and networking across several vendors. Yet our focus remains local.

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