What are the responsibilities and job description for the Assistant General Manager position at Pacifica Hotel Company?
Experience The Redondo Beach Hotel's King Harbor with exceedingly brilliant marina views. Featuring 112 guest rooms and suites, our hotel offers complimentary Wi-Fi, upscale bath amenities, comfy robes, and flat screen TVs. Enjoy on-site beach cruiser rentals for exploring the Strand, and take in a Pacific sunset on our spacious second floor terrace. Perfect for leisure and business travelers alike.
“There are many times where an AGM’s dedication to their position will be tested. You will be pushed to your limits frequently, and without dedication to your craft, it would be very difficult to roll with the punches each and every day. Your success is dependent on your team’s ability to work together. I personally cannot take any credit for the results we achieve. Every goal we accomplish is accomplished as a team.”
Core functions of the position, but are not limited to the following;
- Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.
- Oversee and ensure accountability in all aspects of Guest Service Team’s performance. Responsible for all front office activity during scheduled shifts.
- Monitor and adjust room availability status. Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file.
- Check travel agent commissions, franchise frequent stay program activity and central reservations.
- Check Maid’s List and ensure room availability status is accurate.
- Check time cards to posted schedule.
- Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
- Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations.
- Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. Our client also encourages quarterly team building and giving back to the communities in which they work through regular volunteering and select charity promotions throughout the year.
Experience
Required- Professional Skills: • Proficiency in MS Office Suite • Experience with hotel operations software programs • Skillful in project planning/ tasks and able to prioritize projects/ tasks
- 2 year(s): At least 2 years hotel experience as Front Desk Manager or progressive front desk responsibility.
Salary : $58,600 - $74,200
