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Business Analyst

pacificgastest.valhalla.stage
Oakland, CA Full Time
POSTED ON 4/7/2024

Requisition ID # 86182 

Job Category: Business Operations / Strategy 

Job Level: Individual Contributor

Business Unit: Gas Operations

Work Type: Hybrid

Job Location: Oakland

 

 

Department Overview

 

Position Summary

Conducts research, data analysis, budgeting, forecasting and reporting in support of business decision making, strategy and operations. Participates in business process improvement, quality control and other initiatives. Develops, manages and coordinates performance and quality assessment, business process re-engineering, change management, communication and training.

 

Job Responsibilities

  • Communicates with peers inside and outside the department exchanging ideas or gathering information.
  • Coaches the contact center agents and supervisors through the various uses of employee-facing schedule applications.
  • Leverages real-time schedule monitoring and reports to oversee multiple sites and notifies supervisors of agent alarms. Utilizes embedded information to locate and understand employee work-states
  • Performs analysis on moderately complex data models selecting from various reports and data options.
  • Performs basic research internally and externally.
  • Understands business needs, develops new reports and performs custom/ad-hoc reporting working independently. Presents findings to various audiences.

    •  

    Qualifications

    Minimum:

  • Bachelors Degree in Business Administration or job-related discipline or equivalent experience
  • Job-related experience, 2 years

    • Desired:

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