What are the responsibilities and job description for the LEAD - La Plaza Mall 501 position at Pacsun?
Overview:
Customer Experience
Priority Setting I Decision Making
Results Driven
Operational Responsibilities
Additional Responsibilities
Qualifications:
Physical Demands
The Assistant Store Manager assists the Store Manager in leading a customer focused, top-line sales driven, profitable and productive store location. The Assistant Store Manager must also inspire and motivate others by exhibiting core value behaviors-including a customer focused selling culture, and ensuring the execution of the Store's KPl's. Assistant Managers also must hold store employees accountable to following all policies and procedures .
Responsibilities:
PacSun Fit
- Reflects the PacSun brand by demonstrating passion and affinity for product, brands, fashion and trends
- Inspires and motivates others by consistently exhibiting core value behaviors
- Demonstrates willingness, aptitude, and initiative to learn what is unknown about product, brands, fashion and trends
Customer Experience
- Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience
- Handles customer situations in compliance with policy and procedures, attempts to "solve for yes" and escalates issues as appropriate
- Maintains a clean and well organized store, promoting a safe working and shopping environment to maximize the customer experience
- Shares feedback from customers with the leadership team to improve the overall customer experience
- Performs as the floor supervisor role as needed to cover non-peak periods (breaks etc.)
Priority Setting I Decision Making
- Prioritizes and delegates tasks to meet all operational needs
- Displays a customer-focused mindset at all times and ensures all team members deliver an engaging, positive and authentic customer experience
- Supports and executes visual directives and maintains visual standards set by the company
- Drives efficiency in all operational store processes
- Maintains merchandise flow, filling and presentation standards throughout the store and stockroom
- Maintains a clean and well organized stockroom and store, promoting a safe work ing and shopping environment to maximize the customer experience
- Ensures all store associates follow all policies, procedures and all Safety Program practices
Results Driven
- Holds self and others responsible for the accomplishment of all operational tasks
- Coaches and provides feedback on Sales Associate's performance
- Supports associate engagement by recognizing and rewarding outstanding performance
- Provides direction to associates to ensure understanding of company directives and standards
Operational Responsibilities
- LOP: Leads floor for management team to cover breaks during non-peak periods
- Supervisory level register access
- Opening / Closing Shift: May be required to open or close store during specific periods based on business needs
Additional Responsibilities
- Ability and willingness to take on additional tasks
- Adheres to Federal, state and local labor laws
- Secures and maintains assigned company property
- Ability to safely lift up to 50 pounds
- Flexibility with schedule {able to work weekends , early mornings, nights, peak holiday periods)
- Ability to utilize power tools and navigate a ladder as needed
Qualifications:
Education/Skills/Experience
- Passion for product, brands, Fashion and trends
- High school diploma or equivalent required
- Effective written, verbal and presentation skills
- Strong communication and time management skills
- Basic math and computer proficiency
- Previous retail or stock experience required
- Experience supervising teams preferred
- Must be 18 years of age
Physical Demands
Ability to climb, reach, bend and lift up to 30 pounds frequently and 50 pounds occasionally- Ability to operate a cash register and fold and display merchandise
- Ability to work in store sales floor for extended periods - 95% or more of assigned shift Ability to communicate through oral interactions
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