Warranty Administrator

PacWest Machinery is recruiting for a Warranty Administrator based at its main branch in Kent, Washington. We are seeking an individual who takes pride in their work and who will play a key role by efficiently administering customer warranty claims by the PacWest branches to each equipment supplier. The purpose of this role is to ensure warranty compliance, maximize warranty recovery, and minimize audit risk through work order review, coaching, and training.

PacWest Machinery provides a full line-up of high-quality construction machinery from well-known companies including Volvo Construction Equipment, Metso Minerals, Yanmar, Takeuchi, Atlas Copco and others. The company delivers comprehensive sales, rental, leasing, parts and service support in Washington, Oregon and Northern Idaho. PacWest Machinery is a dynamic company offering a unique environment that fosters individual growth and that rewards individual and team performance.

The successful applicant will support the Company by fulfilling these job responsibilities:

Responsibilities:

• Demonstrate excellent customer service through accurate repair order and claims processing with multiple manufacturers
• Act as liaison between branch locations and manufacturers on claim issues
• Process warranty claim credits
• Research claim variances - reconcile or review any adjusted claim amounts with branch service managers
• Confirm warranty eligibility and coverage
• Obtain special authorization for non-typical warranty work
• Coordinate warranty parts return requests
• Assist with preparation for manufacturer audits
• Provide the Accounting Department with all appropriate documents required to process credits and payments
• Assist with scheduling service technician training and other duties as assigned.

Compensation and Benefits:

Includes competitive salary (level depending on experience), 401(k) retirement match and medical and dental insurance. Employees receive paid time off including vacation, sick days and holidays. Relocation assistance is available.

Qualifications - the ideal candidate will possess the following:

· Ability to work within company business systems, applications, and manufacturer’s online portals

· Strong interpersonal, organizational, and time management skills

· Responsible and professional with a strong work ethic, integrity, and reliability

· Positive attitude with the ability to collaborate

· Excellent attention to detail and data entry skills

· Excellent communication skills, oral and written; including phone etiquette, professional demeanor, and customer service skills

· Intermediate proficiency with computer programs and MS Office (Word and Excel)

· Basic understanding of accounting functions

· Knowledge of equipment in the construction and supporting industries.

· Must possess a valid driver’s license and a clean driving record,

· Strong references from former employers and colleagues.

· Extensive qualifications in certain categories may help to offset a lack of experience in other areas.

PacWest Machinery is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital and veteran status.

To ensure the safety and security of all employees, the successful candidate will be subject to pre-employment testing for alcohol, drug and/or controlled substances.

Please note – subject to response levels, the company may not be able to respond to every applicant.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Relocation assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location