Lead Front Desk

The Lead Front Desk candidate should be able to do everything front desk does:

• Answer calls as they come in with a smile and an “up tone”
• Schedule new and existing patients with providers that work with their insurance(s) and schedule(s) -- or set up the new patients to speak with Intake Coordinator when they are available
• Maintain providers’ schedules by keeping them as full as possible – be mindful of their scheduling needs
• Keep the flow going – make sure patients receive the care they need in a timely manner
• Accurately complete daily and weekly patient appointment/chart checks – be sure to ask Leadership any questions that may arise while doing the checks
• Use MS Suite to communicate with the providers in a meaningful and expedient way
• Adhere to strict patient confidentiality in verbal, digital, and paper communication
• Attend and participate in both the weekly admin meetings and the biweekly staff meetings
• Arrive to post on time and ready to work at the right time
• Clock in using timekeeping app, either mobile or desktop
• Help fellow teammates and other staff in achieving shared goals
• Maintain inventory of consumable items (water jugs, snacks for staff, office supplies, etc.)
• Weekly up-keep tasks (dusting, wiping down surfaces, charging mouse and keyboard)

The Lead Front Desk candidate should additionally:

• Act as a leading representative for other front desk associates to other parts of Leadership
• Join leadership meetings/other meetings when requested/required
• Help Associate Office Manager run weekly admin meetings by coming up with agenda items ahead of time
• Run weekly statistics for providers
• Schedule meetings between providers and admin
• Help Leadership in event planning, anniversary/birthday recognition, and gift giving to staff
• Help interview new candidates if asked to narrow applicants
• Assist with Onboarding and Off-boarding of clinical and administrative staff

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 36 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Medical receptionist: 1 year (Preferred)

Language:

• English (Required)

Ability to Relocate:

• Henrico, VA 23294: Relocate before starting work (Required)

Work Location: In person

Salary : $16