Patient Financial Counselor

Description

Pain Treatment Centers of America is looking for a Patient Financial Counselor to join our growing team!

The purpose of Pain Treatment Centers of America is quite simple – to put our patients back in control of their lives. Our physicians and nurse practitioners understand how chronic pain can invade, capture, and disrupt the lives of those who suffer from it, and it is our mission to leverage unrivaled compassion and expertise to restore our patients’ functionality and improve the quality of their daily lives. We accept that challenge and truly appreciate the trust our many patients have placed in us towards achieving this very important goal.

PATIENT FINANCIAL COUNSELOR SUMMARY OF RESPONSIBILITIES

The position of Patient Financial Counselor is responsible for contacting patients to schedule procedures, communicate out-of-pocket costs, payment requirements and options with patients, and processing patient payments.

PATIENT FINANCIAL COUNSELOR ESSENTIAL FUNCTIONS

1. Maintains a comprehensive knowledge of the policies of all insurance carriers that PTCOA accepts. 
2. Confirm that verification of insurance, prior authorization, and valid insurance referral have been obtained and contact patient to schedule procedure in line with the physicians scheduling template.
3. Work with patients on understanding their out-of-pocket expenses, explaining benefits including co-payments, co-insurance, deductibles, and coordination of benefits. Patients should know what they are expected to pay at the time of service.
4. Explain and arrange patient payment plans, alternative financing, and charity programs.
5. Process patient payments and correctly update patient accounts and balances.
6. Performs other related duties as assigned.

PATIENT FINANCIAL COUNSELOR CORE COMPETENCIES

• Comprehensive knowledge of medical and insurance terminology
• Excellent oral and written communication skills
• Excellent skills in customer service and communications
• Knowledge of current medical terminology to communicate with physician, staff, and patients

• Strong telephone communication skills
• High level of attention to detail
• Strong organization, filing, and time management skills
• Basic computer literacy and typing
• Reliable Attendance
• Patient focused

Qualifications

PATIENT FINANCIAL COUNSELOR REQUIRED EDUCATION, EXPERIENCE, AND/OR CERTIFICATIONS

This position requires a high school diploma of equivalent and two (2) years experience in in the healthcare field.

PATIENT FINANCIAL COUNSELOR WORK HOURS

This is a full-time position. Days and hours of work are expected to include 8:00 a.m. to 5:00 p.m. (Monday through Friday) and 8:00 a.m. to 12:00 p.m. (Friday). Occasional overtime may be required.