Job Posting for Pala Casino - VIP Casino Services Supervisor at PALA Casino Spa Golf Resort
JOB PURPOSE:
The VIP Casino Services Supervisor is responsible for the oversight of the day-to-day operation of VIP Casino Services under direction or the VIP Casino Services Manager. Accountable for providing unparalleled service to all internal and external guests. Be knowledgeable of all Casino, promotions and property happenings. Ensure that all guests’ needs are met at the end of each interaction. Reporting directly to the VIP Casino Services Manager.
QUALIFICATIONS: (Include equipment knowledge/use)
One year in a supervisory role preferred
Ability to improve team performance on all guest feedback and surveys ,and decrease staff turnover
Possess the ability to make sound decisions pertaining to the department needs
Strong understanding of statistical analysis and reporting, with the ability to generate detailed reports to determine staffing requirements
Must possess excellent guest service skills, able to speak in a pleasant, quiet and understandable tone
Should have excellent telephone presentation, sales skills; ability to upsell a plus
Experience in guest resolution and organizational skills
Must possess a friendly demeanor and enjoy interacting with guests, both internal and external
Must be able to work a flexible schedule including nights, weekends and holidays due to business needs
Should have the ability to accurately type approximately 30 WPM
Basic knowledge of computers, including Microsoft Word, Excel, and Outlook
Ability to train all new team members in all required programs to preform job function
Must read, write and speak English; bi-lingual a plus
EDUCATION REQUIREMENTS:
High School Diploma or General Education Degree (GED) required
College Degree Preferred
LICENSE REQUIREMENTS:
Ability to obtain and maintain Pala Gaming License
ESSENTIAL JOB FUNCTIONS:
Maintains the day-to-day operations of VIP Casino Services under direction of the VIP Casino Services Manager
Maintains appropriate staffing levels by interviewing, training, scheduling, evaluating and disciplining team members, as needed
Schedules meetings regularly with management to ensure the flow of information throughout the Call Center is consistent
Manage and maintain room blocks, rooming lists and credit card authorizations as they are requested
Ensuring the productivity and efficiency of Club Hosts by constantly reviewing reports in work performance
Manages difficult or emotional customer situations; Responds promptly to customer needs
Train department in all duties and the empowerment needed to reach top performance levels including emergency procedure
Corresponds with Departments and guests to answer special requests
Use upselling techniques, when possible by providing information on offers or promotions
Run daily/weekly reports and perform all duties relative to the job assignment in the most productive and professional manner
Establish an open and close working relationship with the all departments and team members; Contributes to building a positive team moral
Consistently monitor the team to ensure that the highest standards of guest service are always offered and maintained
Inform Manager of guests’ and team member needs which may require their attention
Ensuring that team members are always aware of room availability, promotions and Casino happenings
Always look for ways to provide unparalleled service to our guests that will improve our service results
Understand that flexibility to work extended hours to meet the department’s needs may be required
Maintain a constant awareness of safety and accident prevention, immediately report and/or complete an appropriate accident report form if an accident does occur
Constantly be alert for ideas and improvements that could increase productivity and revenues
Maintain and update all training Including emergency procedures
Perform same duties as a VIP Casino Services Lead and Club Host
Assist the VIP Casino Services Manager to ensure the departments goals are met
Constantly talking; sitting; hearing; speaking; using wrist motion and eye/hand coordination
Frequently walking; standing; bending; stooping; kneeling and reaching
Occasionally balancing; lifting and/or carrying up to a maximum of 15 lbs.
WORKING CONDITIONS:
Work is performed indoors in a climate-controlled environment
Close spaces while working with others
Job Types: Full-time, Part-time
Pay: From $45,000.00 per year
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
Day shift
Holidays
Night shift
Overnight shift
Weekends as needed
Ability to Relocate:
Pala, CA 92059: Relocate before starting work (Required)
Work Location: In person
Salary.com Estimation for Pala Casino - VIP Casino Services Supervisor in Pala, CA
$126,905 to $188,431
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