What are the responsibilities and job description for the Story Land Guest Experience Agent position at Palace Entertainment?
Palace Entertainment is a leading leisure park operator in the United States and Australia overseeing more than 25 entertainment venues, hotels and educational venues across 11 different states.
Palace Entertainment owns and operates some of the country’s largest and most prestigious venues including: National Historic Landmark, Kennywood Park, America’s Oldest Amusement Park, Lake Compounce, the world’s first ever Cartoon Network Hotel, Best Family Theme Park Dutch Wonderland and a variety of other family-friendly parks and campgrounds throughout the United States.
Palace Entertainment is a subsidiary of Parques Reunidos, one of the leading global operators, with more than 60 different assets (theme parks, zoos and marine parks, water parks and other attractions), spread out over various countries across Europe, North America, the Middle East and Australia.
We are currently looking for a:
Story Land Guest Experience Agent
Roles & Responsibilities:
- Provide exceptional guest service by greeting guests and being knowledgeable on various ticket promotions both online and at the gate
- Handling of all guest concerns including park information, compliments, and complaints received via phone or in person
- Ensuring guest concerns are handled in an efficient and timely matter with the primary focus of positive guest experiences.
- Represents the park with the utmost enthusiasm and pride while directly interacting with guests on a daily basis.
- Use point of sale computers accurately and efficiently
- Assist guests with scheduling reservations for ticketed shows and dinners within the park
- Set up season pass holder ID badges
- Secure Lost & found items in an organized manner
- Maintain a safe and clean work area
- Maintain wardrobe and personal appearance standard as mentioned our Appearance Policy.
- Willingness to learn multiple roles within the admissions department and sister departments
Team member benefits:
Requirements
- 14 years or older
- Able to communicate and receive direction/instructions in English
- Able to stand on feet for prolonged periods of time
- Capable of lifting 25 lbs and bending / squatting occasionally
Additional Information
- This position is seasonal
- Employee discount on food and beverage and retail items. Exclusions may apply for some vendors.
- Free fountain drinks during your shift
- Free personal season pass to Story Land and Living Shores Aquarium during employment
- Free friends and family day passes after 80 hours of employment
- Receive White Mountains Attractions (WMA) and New England Association of Amusement Parks & Attractions (NEAAPA) passbooks.
- Access to 20 sister parks via name badge
Do not miss the chance to spark your career now!
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