Mortgage Servicing Specialist

COMPANY OVERVIEW:

Palisades Group is an alternative asset manager in the global residential credit markets having managed more than $35.8 billion of loans, real estate, and fixed income securities since its 2012 inception. It employs a top-down asset allocation approach across residential whole loans, real estate, opportunistic credit, and fixed income markets in the United States, Europe, and Latin America. The Firm provides clients with a control-oriented management style anchored in asset level risk management, loss mitigation, and value-add strategies.

As of June 30, 2024, Palisades manages mortgage, real estate and fixed income assets that amount to over $18.2 billion in notional balance through a series of separate accounts and discretionary investment funds for globally recognized asset managers, private equity, family office, bank, broker dealer and insurance companies.

Palisades offers individuals an exciting and challenging career in a collegial and collaborative environment. We aim to recruit and retain talented individuals who have demonstrated integrity and intellectual curiosity. We seek individuals who are willing to speak up, constantly striving to improve processes, genuinely excited to tackle complex challenges, technically proficient, transparent, collaborative, highly organized, capable of managing multiple tasks simultaneously, detail-oriented with a focus on both form and substance and driven to fulfilling their commitments.

POSITION SUMMARY:

Palisades is seeking a Mortgage Servicing Specialist to join its growing and dynamic team.

As part of the Business Intelligence Team, the Specialist’s responsibilities will include managing and communicating with multiple servicing relationships, processing and reconciling cash collection reports, implementing the continuous improvement of data management practices and data governance protocols, and navigating/executing the firm’s proprietary cash collection engine. The Specialist must be proficient at manipulating and analyzing data and have a good knowledge of loan servicing practices.

This is a small team, and any candidate must be a team-player, able and willing to work on cross-over projects, able to pick up complex concepts and communicate effectively to both internal and external constituents. The position will allow the candidate to work collaboratively across the Company’s cross-functional teams (Data Research & Reporting, Trading & Analytics, Asset Management, Capital Markets, Transaction Management, and Collateral Management) and to learn from the firm’s industry leading professionals. The ideal candidate will be intellectually curious, a self-starter, have a strong attention to detail, and be able to work under time sensitive deadlines. Excellent written and verbal communication skills are required.

ESSENTIAL DUTIES:

• Navigate and execute the firm’s proprietary cash collection engine;
• Lead recurring monthly servicing calls reviewing reporting exceptions and data issues;
• Build strong relationships with vendors, data providers, and internal and external stakeholders;
• Manage monthly reporting activities including remittances and account reconciliations in accordance with servicing agreements;
• Maintain and follow controls within the monthly process;
• Efficiently manage all tasks and take ownership of all assigned vendors and providers, including following up with third-party entities resulting in timely reconciliations;
• Produce monthly cash flow reporting for internal and external stakeholders;
• Critical analysis in managing monthly controls to ensure accuracy;
• Ensure the accurate compilation, analysis, and reporting of data;
• Running analyses using in-house software tools; and
• Any ad hoc analysis that may be requested.

EXPERIENCE, QUALIFICATIONS, AND SKILLS:

• Education: Bachelor's degree from a top undergraduate program.
• Experience: 0-15 years of experience with data reconciliation, loan servicing, or asset management.
• Excellent organizational skills with strong attention to detail.
• Strong knowledge of Excel.
• Interest in learning SQL.
• Some experience using BI tools and building dynamic reporting dashboards (Tableau, PowerBI, etc.)
• Exceptional verbal, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence, and procedures, and speak clearly to customers and employees.
• Ability to multi-task and handle multiple competing deliverables.

BENEFITS:

• Medical, dental, and vision insurance
• 401(k) retirement plan matching
• Charitable giving employee matching program
• Continuing education and professional certification expense reimbursement
• Wellness stipend (monthly)
• 13 paid holidays
• 3 weeks of PTO
• Friday hours
• Summer Friday hours
• Friday team lunches

Palisades is committed to maintaining a positive and collaborative work environment that is safe and respectful of others; our shared success depends on it. Accordingly, we do not tolerate workplace discrimination, violence, or harassment.

We are proud to create a diverse environment and are proud to be an equal opportunity employer.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.