Service Advisor

Job Summary: Service Managers are responsible for overseeing the entire service department, ensuring it is profitable and running smoothly. Their responsibilities include staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.

Our commitment to employees far exceeds the opportunity for career growth, we're looking for the best to grow our family here at Palmen and our wages and benefits reflect that...

• Paid Time Off and flexible scheduling 
• Creative and competitive pay plan options 
• Health insurance and wellness plans
• Free employee assistance program
• 401K program with a company match 
• Tuition reimbursement program
• Catered lunches on Saturdays 
• Employee discounts on sales and service
• Paid training

 What We Offer

• Medical, dental, and vision insurance
• 401(K) w/ Company Match
• Paid Training Programs
• Internal company advancement 
• Paid Vacation and personal time
• Employee Purchase Discounts
• Company events, sales competitions, and weekly incentives   

Responsibilities:

• Ensure customers receive prompt, courteous, and effective service
• Serve as a liaison between technicians and customers
• Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave an positive impression with the customer
• Manage and hire technicians and service advisors
• Interview and make new hires
• Distribute work between technicians
• Prioritize required services
• Ensure customers have a positive dealership experience
• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled
• Spend quality time building relationships with the customers

Requirements:

• Technical automotive knowledge
• Demonstrated ability to manage others
• Organized and friendly personality
• Dealership experience preferred

Here at Palmen Motors we live and work in the community. We're your neighbor, your friend and ultimately your support. It is our promise to treat you like family, whether you are servicing your vehicle or purchasing a new one, we're excited you're here. Palmen Motors has been family owned and operated by the Palmen family for 85 years and the majority of our staff have been with us for decades as well. Don't be surprised if you find that the employee you're working with has been here for 5, 10, 20 or even 30 years! Here at Palmen Motors, we take pride in the fact that we've assembled one of the best teams in the business and we're looking to grow that team! 

Palmen Auto Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.