Service Scheduler/Dispatcher

Come join our growing team! Looking for experienced dispatcher for our Service department.

Palmer Gas & Oil is a family-owned and operated business that thrives on teamwork. We have fun while getting the job done and keeping our customer’s happy. Helping our employees develop their skills, to grow in their field of expertise, is something we are passionate about.

It’s easy: we love our customers. In an industry that has a reputation for being old school, we deliver premier customer service while keeping our customers safety and energy needs in the forefront. Using the newest technologies both in the office and on the road, we are able to maximize efficiency.

We are one of the largest fuel suppliers in the state of New Hampshire, Southern Maine and Northern Massachusetts, and are dedicated to giving back to the communities in-which we serve.

Palmer Gas & Oil is a Drug Free Workplace. Must be able to pass a pre-employment drug screen and a criminal background check. Palmer Gas is an Equal Opportunity Employer.

• Benefits:
• Health Insurance with Vision (Anthem BC/BS)
• Dental Insurance (Delta Dental)
• Short Term Disability
• Life Insurance
• Paid time off
• 401K/Roth Plan
• Annual Bonuses
• Industry and ongoing training
• AFLAC
• EAP-Employee Assistant Program
• Flexible Spending Account (FSA)
• Health Reimbursement Arrangement (HRA)

WORK HOURS

Normal work schedule is 8 hours between the hours of 7 am and 5 pm with a 1-hour lunch break. Occasionally, during our busy season, additional hours may be required to meet our business needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Responsible for efficient communication, harmonious interaction and support of co-workers and management team members.
• Schedules work and generates work orders for the Field Operations Team in the computer system by using the computer dispatch scheduling. (Blue Cow)
• Provide support, contact, and responds to install personnel to obtain or provide information and direction. Effectively dispatch scheduled and emergency jobs.
• Review log notes daily. Proficient in the use of electronic devices.
• Continually checks department voice loop, shared department email & Answering Service E-mail for follow-ups.
• Research past work orders in BlueCow software and DocStar to resolve problems.
• Checks daily for Dig Safe requests and schedules line locating as needed.
• Reviews & schedules installation of special-order part immediately upon notification.
• Works assigned Delivery Hold reports by contacting customers and other departments as needed to resolve pending issues to free up the account for deliveries and remove the delivery hold.
• Responds to and contacts Field Operations and Sales personnel to obtain and/or provide information and directions for work to be completed.
• Assist and back up other team members with scheduling installs, scheduling inspections, coordinating outside contractors, updating reports and customer accounts, permits, jurisdictional systems maintenance, etc.
• Contact customers to schedule equipment and tank installations pursuant to completed new customer packets from Sales, or customer commitments for right-sizing storage from Delivery.
• Appropriately and effectively manage job schedule, (i.e., appropriately assign tasks, individuals, teams, vehicles, and allotted times).
• Verifies site visits and appropriate preparations are made for all installations; coordinates site visits/preparations if/when necessary.
• Coordinate excavation or UG tanks/gas lines (in-house, subcontracted) including DigSafe notifications.
• Coordinate subcontractors associated with installation responsibilities (e.g., chimney, electrician, plumber, excavator)
• Make outboard reminder calls, emails and/or texts for upcoming appointments; verify expectations and preparedness with customers.
• Communicate with delivery schedulers through emails and log notes or phone for new tank installations, gas or equipment checks or for top offs as well as findings from drivers for service work.
• Verifies and processes completed sales paperwork and confirms equipment order, delivery and installations dates and coordinates scheduling with outside contractors
• Responsible for coordinating administrative updates, training, vehicle maintenance/repairs, and staff meetings. Reviews the Service Schedule a week out & day before for travel issues with technicians and adjusts schedule as needed.
• Responds to customer inquiries, complaints, issues, and/or questions regarding past/current/future installs. Communicates/escalates to manager as appropriate.
• Identifies, catalogs, and communicates to manager: issues/difficulties with scheduling/completing installations (both interdepartmental and intradepartmental).
• Catalogs and communicates to manager: callbacks/repairs to recent installations.
• Assists in performing core tasks of other personnel within the department as needed in their absence.
• Performs other tasks as assigned by Manager to provide general support to company operations.
• Always maintains and promotes company brand guidelines and core values. Completes all other assigned duties.

SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Strong organizational skills
• Exceptional interpersonal and social skills to build a good rapport.
• Great team player
• Customer service
• Detail-oriented with the ability to manage projects from inception through execution.
• Follow up in a timely manner with customers, and other employees.

SAFETY Working safely is a condition of employment. Employees shall verbally report and photograph all crashes / injuries to their Manager immediately. If your Manager is not available, report the crash / injury to the Safety Manager, or another Manager, or Human Resource Manager.

EDUCATION/EXPERIENCE Associate degree; or three to five years related experience/training. Must be able to pass CETP 1.0 which is the Basic Principles of Propane.

LANGUAGE SKILLS Must speak fluent English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

COMPUTER SKILLS Microsoft Office suite: Word, Outlook, PowerPoint, Excel. Must be able to run reports in all software programs we use. Ability to quickly learn our computer software. Use Google Drive and search the employee intranet.

MATHEMATICAL SKILLS Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Must be able to respond to emergencies quickly and efficiently.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is moderate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Palmer Gas & Oil is a Drug Free Workplace. Must be able to pass a pre-employment drug screen and a criminal background check. Palmer Gas is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $24.00 - $30.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Scheduling: 2 years (Required)

Ability to Commute:

• Atkinson, NH 03811 (Required)

Ability to Relocate:

• Atkinson, NH 03811: Relocate before starting work (Required)

Work Location: In person