Knowledge of:
1. Managerial principles and practices.
2. Federal, State, local and District laws, regulations and policies governing individuals with disabilities.
3. Populations of individuals with disabilities.
4. Automated financial systems.
5. Education limitations, and reasonable accommodations in higher education for students with disabilities.
6. MIS reporting systems.
7. Disability classifications and characteristics.
8. Academic and vocational counseling principles and practices.
9. Resources for individuals with disabilities.
10. Curriculum development processes and procedures.
11. Assistive technologies.
12. Post-secondary special education programs.
13. Adaptive physical education principles.
14. Basic research methods and report writing techniques.
15. Budgeting principles and practices.
16. Public relations principles, including the use of tact, patience, and courtesy.
17. Community college organization, operations, policies, and objectives.
Skill in:
1. Supervising, training and directing the work of others.
2. Utilizing a computer and related software applications.
3. Analyzing and troubleshooting difficult situations accurately and adopting an effective course of action.
4. Establishing and maintaining effective working relationships with those contacted in the course of work; maintaining communication with District and college staff and various agencies to coordinate program services, exchange information, and refer students with disabilities.
5. Establishing and maintaining communication with local community resources, legislative leaders, and organizations.
6. Developing, administering, and maintaining program budget.
7. Interpreting complex data and information.
8. Communicating clearly and concisely, both orally and in writing.
9. Mediating difficult and/or hostile situations.
10. Effectively responding to all situations/incidents using sound judgment and decision-making skills.
11. Compiling and organizing data from a variety of sources.
12. Maintaining accurate and complete records.
13. Maintaining confidentiality and exercising discretion.
14. Maintaining sensitivity to and understanding of the diverse academic, socioeconomic, age, cultural, physical or mental disability, medical condition, gender, gender expression, gender identity, sex, sexual orientation, nationality, race, and ethnic backgrounds of community college students, faculty, and staff.
15. Planning, organizing, directing, and controlling the activities, services, and operations of the Disability Resource Center.
16. Providing technical expertise and guidance to District administrators concerning matters related to students with disabilities.
17. Working with individuals with disabilities to resolve a variety of issues raised by them.
18. Providing counseling and advisement services to students with disabilities.
19. Working independently with little direction.
20. Maintaining accurate and complete records.