Application Engineer

What You'll Get To Do:

We are looking for a tenacious, intrinsically motivated individual to join our team. In this dynamic role, the ideal candidate will lead the sale, design, development, testing, deployment and support of Panasonic Industrial Internet of Things solutions. This position requires direct interface with external customers and internal multifunctional team members. The application engineer is responsible for leading customers through the pre-sale process all the way through post-sale support.

Act as key account manager for assigned existing accounts

• Support urgent customer issues in the field
• Provide existing customers with technical support as needed and escalate to software and support teams as needed
• Maintain and follow through on customer tickets (features, bugs, activities).
• Identify new opportunities for existing customers

Develop new applications with potential and existing customers

• Present our products to the customer through technical sales presentations and on-site factory visits
• Translate technical features and functionality into customer observable features
• Has a deep technical understand of the product line and is able to translate customer need to the capabilities of the product
• Be proactive in identifying and closing opportunities

Act as technical project lead in a new deployment

• Lead technical team meetings
• Responsible for defining, developing, integrating, and testing of IIoT solutions for new projects:
  • Create and execute requirements for project
  • Lead the creation of physical and software environment that mirrors the customer solution
  • Coordinate on-site installation support and site surveys as necessary
  • Work closely with program manager and other team members to ensure tasks are completed appropriately
  • Creation of technical documentation as necessary
  • Follow through on issues/bugs and new feature requirements
  • Develop and conduct training as necessary

Administration

• Maintain and follow through on customer requests (features, bugs, etc).
• Document bugs or feature request in Jira
• Document customer interactions in Salesforce
• Answer support calls, customer emails and internal communications for assigned accounts

Scope

• The position reports directly to the Group Manager of the IIoT department of PIDSA.
• The employee is expected to be an individual contributor, with no direct or indirect reports.

What You'll Bring:

Education and Experience

• Bachelors Degree in Software Engineering, Electrical Engineering or Computer Science or equivalent experience
• 2-5 years experience in Solution Business Preferred
• Knowledge of Manufacturing and or Factory Automations Preferred
• Technical understanding Experience in network and software development and software systems, SQL, Windows, Database design, scripting, required
• Design of RFID-based systems preferred
• At least 1 year experience in a customer facing role or sales preferred

Adaptability

• Maintains effectiveness when experiencing changes in work responsibilities or environment; adjust effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.

Customer Focused

• Places a high priority on the customer's perspective when making decisions and taking action; truly understands and implements service practices that meet both the customers' and own organization's needs.

Innovator

• Creates novel solutions with measurable value for existing and potential customers; experiments with new ways to solve work problems and seizes opportunities that result in unique and differentiated solutions
• Recognizes and suggests business system process improvements to reduce complexity and redundancy

Influencer

• Uses effective involvement and persuasion strategies to gain acceptance of ideas and commitment to actions that support outcomes that benefit both the customer and organization
• Ability to seek a win/win resolution on behalf of us and our customers' resource constraints.

Communications

• Excellent written and verbal communication, presentation, diplomacy, and customer relationship management skills.
• Ability to drive and maintain high levels of account satisfaction through effective communications and account support.

Other Requirements

• 35%-50% Domestic Travel to customer sites required in factory floor setting).
• Ability to lift up to 40 lbs.
• This is an in-person position, located in Rochester, NY.

• Competitive compensation package
• Comprehensive benefits
• Pet Insurance
• Paid Parental Care Leave
• Employee Referral Program
• Educational Assistance
• Flexible Work Program
• Volunteer time Off
• Casual Dress Code
• Total Well Being Program

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