Field Service Manager
Job Posting for Field Service Manager at Panasonic Corporation of North America
Hussmann is a subsidiary of Panasonic USA. We are a leader in providing display merchandisers, refrigeration systems, installation and services to food retailers around the world. We do more than provide a refrigeration system or install and maintain equipment. We provide our customers with solutions to make their businesses better. Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed. We hold over a 122 U.S. patents and 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world.
You will be responsible for the oversight of service operations within a district. Responsibilities include leadership and development of field service technicians, support of the acquisition process, in addition to customer maintenance and growth. The Field Service Manager is responsible for service execution through leading a team of service technicians towards the achievement of operational objectives. You will report to Area Service Manager.
You will be responsible for the oversight of service operations within a district. Responsibilities include leadership and development of field service technicians, support of the acquisition process, in addition to customer maintenance and growth. The Field Service Manager is responsible for service execution through leading a team of service technicians towards the achievement of operational objectives. You will report to Area Service Manager.
Responsibilities:
- Manage overall operations of specific Service Team(s) including execution of contracts, emergency service, quoted work renewals, warranty and change requests.
- Manage sourcing, securing, and maintaining customer relationships within a specific district.
- Assist the Area Service Manager in the development of forecasts, cost-savings opportunities, and areas of risk and exposure. Assist the Area Service Manager in the creation, review, and validation of customer contracts and estimates.
- Assist the Area Service Manager in the assessment of department workforce needs and support the talent acquisition process of Service Technician position(s), including recruitment, candidate selection, and letters of offer.
- Conduct performance appraisals for assigned Service Technicians, in addition to recommending merit increase, promotions, training, and the facilitation of disciplinary action and dismissal.
- Demonstrate, adhere, and enforce all workplace safety policies including OSHA and any other applicable regulations or legislative requirements.
- Facilitate and support all branch-level safety processes, including prevention, investigation, reporting, training, and any corrective action plans.
- Support the customer billing and collection processes. Additional responsibilities as assigned.
Qualifications:
- High School Diploma
- 5 years of related experience and training; or equivalent combination of education and experience.
- Working knowledge of basic refrigeration and knowledge of commercial refrigeration and HVAC.
- Ability to successfully manage multiple, completing priorities/tasks in a fast-paced environment.
- Strong communication skills, verbal and written, required.
- Strong leadership and business acumen.
- Strong organizational, time management skills.
- Intermediate to advanced proficiency in Microsoft Office Suite.
- Flexibility to work outside normal working hours.
- Valid driver's license and safe driving record.
- Travel within region.
Our organization offers benefits that are the best fit for you at every stage of your career:
Comprehensive Insurance Plans: Health, Dental and Vision, 401k with Company Matching Contribution, Discretionary 401k Company Contribution, Tuition Reimbursement Program, Life/Disability Insurance, Family Leave, Panasonic Employee Discounts, Paid Vacation and Holidays, Wellness Program, Identity Protection, Community Stewardship, Employee Assistance Program and more
Hussmann is a subsidiary of Panasonic USA. We are a leader in providing display merchandisers, refrigeration systems, installation and services to food retailers around the world. We do more than provide a refrigeration system or install and maintain equipment. We provide our customers with solutions to make their businesses better. Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed. We hold over a 122 U.S. patents and 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world.
Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor.
Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs that are on the Field Service Manager career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the Field Service Manager.
Click the checkbox next to the jobs that you are interested in.
-
Electronic Equipment Installation Skill
-
Income Estimation: $133,436 - $170,296
-
Income Estimation: $141,283 - $188,060
-
-
Electronic Troubleshooting Skill
-
Income Estimation: $133,436 - $170,296
-
Income Estimation: $160,556 - $203,848
-
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles
Skills Library
Job openings at Panasonic Corporation of North America
Panasonic Corporation of North America
Sparks, NV
Full Time
Panasonic Corporation of North America
Sparks, NV
Full Time
Panasonic Corporation of North America
Rose, LA
Full Time
Panasonic Corporation of North America
De Soto, KS
Full Time
Not the job you're looking for? Here are some other Field Service Manager jobs in the Auburn, AL area that may be a better fit.
We don't have any other Field Service Manager jobs in the Auburn, AL area right now.
Hussmann, Auburn, AL
Mortgage Occupancy Field Inspector
GIS Field Services, Auburn, AL