Service employee

Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive, and more secure.

Since our founding almost a century ago, we’ve been committed to improving peoples’ lives and making the world a better place one customer, one business, one innovative leap at a time. Come join our journey.

about how Panasonic is creating a better life, a better world.

to see how our employees are shaping the technologies that move us. What You’ll Get to Do : The Employee Services Specialist is the first point of contact for all incoming inquires, issues, and work requests related to HR.

This role handles inquiries, requests, and cases to closure, while appropriately escalating complex cases. Processes requests, and updates systems while ensuring delivery of outstanding customer service to all Team Members and compliance with Panasonic policy.

Work streams include but are not limited to, HRIS, Payroll, Talent Acquisition, Talent Management, Employee Relations, Employee Activities, Employee Services, Employee Records, Mail Services, Compensation and Benefits, and Leave Administration.

You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality.

You are responsible for meeting personal and team targets as well as our customer satisfaction. Customer Service and Case Management

• Handle many inbound and outbound calls and emails through the case management tool according to the service level agreement.
• Answers inquiries by clarifying desired information by researching, locating, and providing information.
• Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
• Ensures timely responses to employee questions and inquiries about employee benefits programs and human resources policies.
• Follows the customer service model provided by the company for uniformity.
• Maintain records of the calls, tickets and solutions in the case management tool.

HR Systems

• Workday System Organization Maintenance Creates supervisory organizations and cost center to support business changes.
• Workday Employee Maintenance- Process new hire, termination and various job change transactions in Workday as required to track employee moves within the organization.
• Completes Workday inbox tasks and approvals.
• Ensures data accuracy and maintains a high level of data integrity in Workday.

Business Process Support

• Assist with the greater HR team with data transactions and inquiries.
• Responsible for I-9 and E-Verify compliance.
• Troubleshoot employee and HR process questions.

What You’ll Bring : Education and Experience

• Four-year college degree or equivalent work experience
• 1-2 years Service Center environment, call center experience required, with HR, payroll, or benefits experience a plus
• Proficiency in Spanish, verbal and written preferred
• Proficiency in Workday and ServiceNow, verbal preferred

Scope

• Works a PST schedule
• Reports to HR Services Manager.
• Strict adherence to team work and break schedule.
• Work is closely managed.
• Works on projects matters of limited to moderate complexity

Competencies

• Treats customers courteously
• Ability to collaborate
• Responds to customer requests in a timely manner
• Elicits feedback from customers to monitor their satisfaction
• Considers both short and long-term interests of the customer in making service decisions
• Proactively identifies customer needs
• Takes responsibility to resolve customer complaints
• Takes business or personal risks to serve customers’ long-term interests
• Creates strategies to help the organization serve customers more effectively
• Detail oriented
• Ability to follow policies and procedures

Communications

• Ability to communicate effectively and provide superb customer service to all levels of employees and management
• Excellent verbal and written skills
• Solid attention to detail and accuracy
• Ability to work in a team environment to achieve goals

Other Requirements

No travel required

What We Offer :

• Competitive compensation package
• Comprehensive benefits
• Pet Insurance
• Paid Parental Care Leave
• Employee Referral Program
• Educational Assistance
• Flexible Work Program
• Volunteer time Off
• Casual Dress Code
• Total Well Being Program

Last updated : 2024-05-17