Platform Engineer

Who we are

The problem: Every minute matters in fire response.  As climate change amplifies the intensity of wildfires—with longer fire seasons, dryer fuels, and faster winds—new ignitions spread faster and put more communities at risk. Today, most wildfires are detected by bystanders and reported via 911, meaning it can take hours to detect a fire, verify its exact location and size, and dispatch first responders. Fire authorities need a faster way to detect, confirm, and pinpoint fires so that they can quickly respond—preventing small flare-ups from becoming devastating infernos.

About Pano: Pano is a venture-backed early-stage climate tech startup that is the leader in wildfire early detection, leveraging the latest advancements in IoT, AI, satellites, and SaaS software to deliver actionable intelligence to customers. Pano leverages mountaintop cameras and satellites to detect the first traces of smoke and put real-time fire images in the hands of asset owners and first responders to speed up containment. Pano is already partnering with major utilities, fire authorities, and government agencies in the USA and Australia. Recent media coverage includes being named one of the Top 10 most innovative companies in AI of 2023 by FastCompany and recipient of the Innovative Mobile Service and Application Award at Mobile World Congress through our partnership with T-Mobile.

Pano brings together a diverse team bridging frontline, wildland firefighting experience with best-in-class know-how in operations, logistics, artificial intelligence, and software. Our team is composed of experienced technology professionals from companies such as Apple, Cisco, Nest, DoorDash and Meta. Headquartered in San Francisco with an office and factory in the Mission District, our hybrid team works from locations around the world. Founded in mid-2020, we’ve raised over $40M from leading VC funds. 

The Role 

For the Platform Engineer role, we’re looking for somebody who will drive major projects in how we scale, secure, and monitor our systems and services throughout the entire organization. At Pano, we strongly believe in allowing team members to take ownership of what they do, and our approach to problem-solving relies heavily upon creativity, communication, and collaboration. 

We’re running large systems at scale and have a growing infrastructure footprint, so we are looking for an experienced engineer to run, develop, and enhance our platform. Someone with the wisdom and experience to build mature operational processes for the future but also comfortable with rolling up their sleeves, writing code, and building systems in a startup environment. Someone passionate about improving the development experience for engineers and providing guidance on what kinds of tools and workflows will remove barriers to get things done.

• Collaborate with cross-functional teams to design, implement, and maintain scalable and reliable infrastructure
• Take a lead role in supporting and optimizing production systems as a Site Reliability Engineer (SRE) and development workflows as a DevOps Engineer
• Utilize Infrastructure as Code (IaC) principles to automate provisioning, configuration, and deployment processes
• Improve the release process through robust CI/CD pipelines to enhance software delivery efficiency
• Provide expertise in Cloud services and infrastructure, particularly in Google Cloud Platform (GCP)
• Troubleshoot and resolve complex technical issues related to infrastructure and deployment
• Actively contribute to evolving coding standards and best practices within the development team.
• Create run-books, metrics, and dashboardsParticipate in on-call rotation to respond to and triage production issues 

• 5 years of professional experience in a fast-paced SaaS or a similar business environment
• 3 years of hands-on experience supporting production systems as a Site Reliability Engineer (SRE) or a DevOps Engineer 
• 3 years of hands-on experience with cloud services and technologies (GCP, AWS, Azure, etc.)
• Experience with containerization and orchestration tools (e.g., Docker, Kubernetes)
• Proficient in Infrastructure as Code (IaC) tools and methodologies (e.g. Terraform, Pulumi, Puppet, etc.)
• Proven ability to troubleshoot and resolve complex technical issues in distributed systems
• Ability to communicate effectively within the team and across the organization while sharing insights and updates and collaborating to achieve project goals
• Advanced working knowledge of GCP Services like GKE, GCS, IAM, etc.
• Professional experience supporting containerized Java/JVM services
• Experience with relational databases, particularly PostgreSQL
• 3 years of professional experience designing and implementing and/or administering CI/CD solutions (e.g. Github Actions, Buildkite, Jenkins, etc.)
• Strong SRE mindset with focus on cloud networking and security best practices
• Strong software development, particularly with scripting languages (e.g., Python, Bash, etc.)
• Experience with system administration in general and Linux in particular
• Familiarity with SOC2 / ISO 27001 security frameworks
• Preference for someone in the Pacific / Mountain time zone

Pano is an equal opportunity employer committed to recruiting and supporting our team-members regardless of where they come from. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.