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Hospitality Director

PANTANO CHRISTIAN CHURCH

Tucson, AZ Other

POSTED ON 4/13/2024

Job Posting for Hospitality Director at PANTANO CHRISTIAN CHURCH

Job Details

Job Location: Pantano Christian Church - Tucson, AZ

Position Type: Director

Salary Range: Undisclosed

Travel Percentage: None

Job Shift: 40 Hours/Week

Job Category: Management

Description

Job Description Overview
The Hospitality Lead creates a welcoming and inclusive environment for all members and visitors attending Pantano. This position oversees various aspects of hospitality, including events, guest services, the Hello team, café, and parking. Campus Connections is dedicated to fostering consistency and cohesiveness across all Pantano locations, uniting Discipleship, Hospitality, and Campus-specific initiatives. With a focus on creating a seamless experience, they ensure that individuals feel connected and engaged, regardless of the campus they attend, fostering a sense of unity and community within the broader Pantano family.

Job Description Overview

The Hospitality Lead creates a welcoming and inclusive environment for all members and visitors attending Pantano. This position oversees various aspects of hospitality, including events, guest services, the Hello team, café, and parking.

Campus Connections is dedicated to fostering consistency and cohesiveness across all Pantano locations, uniting Discipleship, Hospitality, and Campus-specific initiatives. With a focus on creating a seamless experience, they ensure that individuals feel connected and engaged, regardless of the campus they attend, fostering a sense of unity and community within the broader Pantano family.

Primary Responsibilities

Oversee events & Events Coordinator, ensuring they align with the church's mission and values.
Collaborate with other church departments to integrate hospitality into overall event planning.
Evaluate event success and gather feedback for continuous improvement.
Develop and implement guest service (Front Desk & Starting Point) strategies to enhance the overall experience for both members and visitors.
Foster a culture of excellence and hospitality within the Hello Team.
Oversee the church Café and staff, ensuring it operates efficiently and aligns with the church's hospitality standards.
Work with vendors, if applicable, to maintain high-quality products and services.
Implement strategies to encourage fellowship and community building in the café area.
Develop and implement a parking plan to efficiently manage church parking areas during services and events.

Other Duties

Attend weekly 1:1, team and staff meetings
Adhere to all church policies and procedures as well as ensure that volunteers comply with guidelines for ministry
Work assigned duties during All Hands On Deck events such as Christmas and Easter services
Other duties as assigned

Qualifications

Active Difference Maker at Pantano Christian Church
Previous experience in a hospitality-related field
Previous experience in leading teams and supervising staff
Excellent verbal and written communication skills
Ability to work productively without direct supervision
Ability to work well and collaborate with team members, volunteers, and other staff
Excellent office-related computer skills, including experience with common office software/programs and online applications
Proficiency in online communication, email and calendar tools
Experience with Mac and macOS a plus
Experience with Google Drive a plus
Experience with database software a plus
Experience with Microsoft Office Word and Excel a plus

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