Shift lead

Shift Leader

The Shift Leader supervises shifts

and / or work areas in the operation of a Papa John’s restaurant to ensure

high quality products and customer service are delivered to ensure

restaurant profitability. Other responsibilities include the management

of operations including the execution of all Company policies,

procedures, programs and systems. Ensure compliance with all federal,

state and local laws and ethical business practices.

Responsibilities

Adheres

to guidelines, techniques and expectations for each station including,

but not limited to, dough management, accuracy and proper portioning.

Performs assigned work station duties such as making quality products,

follows all product preparations procedures and maintains established

product holding times. Consistently contributes to achieving the

the restaurant’s customers, minimizes customer complaints and responds

appropriately to customer needs. Follows all policies and procedures as

outlined in our TM handbook including, but not limited to, image

including car topper for delivery drivers), attendance, safety and

security.

Exemplifies and exhibits the Core Values,

maintains a positive attitude, works well with others and is flexible

and adaptable to change.

Ensures adequate shift coverage

for restaurant. Provides immediate feedback and corrects problems when

identified. Maintains product quality, customer service, and performance

responsibilities (such as MCE readiness, food / labor costs, restaurant

cleanliness, etc.) within acceptable standards, follows all policies and

procedures related to shift management.

Contribute to

profit goals by ensuring they stay within company guidelines and target

goals by accurately utilizing the FOCUS System. Execute cash management

duties. Assist in the management of adequate inventory levels using the

company’s systems and guidelines to minimize loss.

Key Ingredients

High School diploma or GED preferred.

Serv-Safe / Local or State Food Service Certification preferred

Previous restaurant shift lead experience preferred

Skills : Cash management; planning and organization; effective communication

Last updated : 2024-05-14