Dual Store Manager

Paper Source, Inc.
Los Angeles, CA Other
POSTED ON 1/3/2022 CLOSED ON 1/20/2022

What are the responsibilities and job description for the Dual Store Manager position at Paper Source, Inc.?

Overview

Dual Store Manager This position reports to the Regional Manager  Position Summary The Dual Store Manager is responsible for the overall sales, profitability, customer service, visual strategies, operations, and inventory management for an assigned location. The Dual Store Manager supervises and motivates the store team, providing inspiration to drive sales and exceed customer service expectation through coaching, providing effective feedback and reward and recognizing accomplishments. Dual Store Managers must promote a fun and positive work environment that fosters open communication, encourages teamwork and inspires creativity.  Essential Job Responsibilities and Accountabilities  Models the Paper Source Customer Service Experience
  • Consistently performs, leads by example and coaches staff to exemplify the customer engagement behaviors outlined in CREATE training:
    • Connect with every customer by greeting them warmly, asking open-ended questions and engaging them in product related conversations.
    • Respond to customers’ immediate needs
    • Explore your customers’ needs and demonstrate products at the demo table, on the sales floor and at the custom print station.
    • Add relevant products to complete the project, take it to the next level and help with their whole checklist.
    • Thank every customer regardless of purchase.
    • Empower customers to complete their creative projects at home and build customer loyalty
  • Exhibits an attitude that is one of positive, can do and customer first with all customers.
  • Knowledgeable and proficient in technology in order to accurately and efficiently process customer transactions professionally and in compliance with the Paper Source policy; sales, returns, gift certificates, special orders, etc.
  • Manages store operations and visual merchandising standards to ensure a ‘grand opening’ look and feel to our customers.
  • Resolve customer service related issues using good business judgment and elevating as needed to the District/Regional Manager.
Inspire customers through impressive product knowledge
  • Inspire our customers and staff about Paper Source’s unique product offerings through product stories, understanding and selling of our core businesses such as cards and envelopes and custom print.
  • Demonstrate, model and coach consistent selling behaviors that inspire our customers towards a greater connection with our products through registration and selling of workshops and special events to achieve company goals.
  • Understand customers’ needs and projects to be able to make meaningful suggestions for additional purchases to achieve company goals.
  • Completes all required training modules and has a clear understanding of all available tools and resources to enhance the selling experience.
Drives sales and profitability through Key Performance Indicators and Manager on Duty leadership
  • Utilize and analyze company business reporting to drive stores sales, conversion and profit plans to exceed budget through successful leadership, organizational plans, customer service, and outstanding execution of all field operations strategies, consistently.
  • Demonstrate and hold team accountable to consistent selling behaviors that inspire our customers towards a greater connection with our products through registration and selling of workshops and special events to achieve company goals.
  • Sells the benefits associated with capturing email addresses in our customer registry.
  • Utilizes in-store training tools and works with staff and customers to suggest “add ons” that ensure an ADT of > than $30, with a UPT of 7 per sales transaction.
  • Communicates, drives and tracks custom print orders and card/envelope product sales to budgets
  • Utilizes key reporting tools and monthly hindsight to drive business and implement plans to improve store performance
  • Act as Manager-on-Duty
    • Takes ownership of all store functions
    • Sets up for success through planning, goal setting and communication
    • Motivates the team to work together to achieve goals
    • Coaches to reinforce positive behavior and challenge negative behavior
    • Overcomes obstacles to achieve KPI goals and operational standards
  • Motivates, inspires and communicates to the team, hourly sales and ADT goals during MOD shift along with results, and coaches in the moment performance opportunities.
Create a visually appealing store through merchandise presentation
  • Consistently execute the company visual presentation and merchandising standards to guidance, inclusive of product presentation, sampling, signing, and lighting.  Our windows must represent a great first impression with clear, creative messages related to the brand offering.
  • Ensure stores are “closing to open” and that throughout the day, clear and defined associate floor zoning and management occurs to maintain visual/merchandising standards, coupled with an outstanding customer engagement culture.
Executes consistent operational excellence
  • Manage product integrity process and ensure that each store associate is trained and compliant with all basic inventory management/movement/receiving processes. 
  • Consistently execute quality inventory practices with receiving, restocking, transfers, and managing inventory discrepancies and negative on hands.
  • Execute accurate and detailed in store/product cycle counts and inventories as planned and communicated.
  • Understand and administer the Store Operations/HR policies and procedures and ensure consistent compliance and acceptable audit scores.
  • Responsible to communicate daily the company/store objectives to store teams through consistent structured communication process.
  • Execute opening and closing store procedures including paperwork to company standards.
  • Manage training, communication and continued awareness of all policy and procedures including safety and maintenance to ensure compliance and acceptable store operational audit results.
Recruit/hire/train and develop as well as, retain top talent in stores
  • Actively recruits and networks for all store level open positions.  Ensure staff availability agreements along with a hiring/training plan is in place to support the in store experience and sales goals while managing labor budget/models and AHR goals.
  • Responsible to ensure that all associates are current and up to date with product knowledge, product use, and related product market basket application through a commitment to formalized training and development within prescribed time lines and standards.
  • Responsible for managing and tracking store team creative training goals; 4 core creatives completed within first six weeks of hire; 3 hours of continuing creative training 3 times annually.
  • Responsible for managing and tracking custom print training for the store team to ensure it is completed within 6 weeks of hire, and a  complete and accurate order is taken with in 9 weeks of hire and quarterly there after.
  • Ensure the overall people plan of the store reflects high standards, bench and succession planning, coupled with consistent mentoring and people development for future management needs, including administration of the 90-day and annual performance appraisal process.
Requirements
  • Minimum of 5 years of progressive responsibility in retail store operations, with successful and progressive specialty store responsibility.
  • Outstanding leadership skills. Inspiring interpersonal effectiveness to lead a team, train talent and effect change. Able to balance the need of delivering a creative experience, and a profitable result. Willing and able to be a “doer” and “influencer”.
  • A visual merchandising eye for current trends, color, inspiration and creativity.
  • Demonstrated passion for the Paper Source brand and its products with an arts and crafts background.
  • Solid time management organization and focus on ability to prioritize and multi task, with laser like focus to detail.
  • Required to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts.
  • Ability to work with /around cleaning chemicals and various art supplies.
  • Ability to effectively maneuver around sales floor and stockroom. May include repetitive bending, prolonged standing, twisting, and lifting of up to 30 pounds.

 

Paper Source, Inc. participates in E-Verify and will provide the federal government with your Form I-9  information to confirm that you are authorized to work in the U.S.

 

Applicants in AL, AZ, GA, MS, NC, SC, TN, and UT to review E-Verify and Right To Work English/Spanish postings. 

 

State / City Compliance: Paper Source, Inc. will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. 

  

Qualifications

 
Dual Operations Manager - Housekeeping
Marriott International -
Los Angeles, CA
Remote Dual Revenue Manager
WINDSOR CAPITAL GROUP -
Santa Monica, CA
Dual Operations Manager
Marriott International -
Los Angeles, CA

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs with skills like those required for the Dual Store Manager.

Click the checkbox next to the jobs that you are interested in.

  • Customer Complaint Escalation Skill

    • Income Estimation: $68,986 - $132,590
    • Income Estimation: $87,241 - $128,435
  • Customer Engagement Skill

    • Income Estimation: $21,854 - $31,774
    • Income Estimation: $25,637 - $30,498
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Paper Source, Inc.

Paper Source, Inc.
Hired Organization Address Birmingham, MI Full Time
Paper Source Store Manager, Birmingham, MI Classification Full-Time Job Summary A Store Manager (SM) delivers a beautifu...
Paper Source, Inc.
Hired Organization Address Paoli, PA Full Time
Title: Sales Associate - PT Category: Retail EmploymentType: Part-Time Location: PA - Paoli - Paoli - 4623 LocationType:...
Paper Source, Inc.
Hired Organization Address Greenvale, NY Full Time
Job Summary : , To be a great Sales Associate, you provide excellent customer service which is friendly, genuine and pro...
Paper Source, Inc.
Hired Organization Address Bloomington, MN Part Time
Title: Sales Associate - PT Category: Retail EmploymentType: Part-Time Location: MN - Bloomington - Mall of America - 46...

Not the job you're looking for? Here are some other Dual Store Manager jobs in the Los Angeles, CA area that may be a better fit.

Store Manager - Store 84

The 99 Store, Los Angeles, CA

Dual Sales Manager

Hyatt, Los Angeles, CA