Operations Specialist

Papier is a VC-backed consumer stationery brand that sells online and ships direct to customers. Papier launched in the UK in 2015 and has been growing rapidly in the US since launching here in 2018, putting the US on course to become our largest market. Growth has been fuelled by over ~$15m of venture funding to date and we are on the verge of securing Series C to help accelerate this further still.

Alongside in-house collections, Papier collaborates with upcoming artists, iconic brands and exciting fashion labels to curate its emporium of notebooks, notecards, diaries, and journals. Our mission is to invite people to uncover the possibility of a blank page.

We recently placed 8th on LinkedIn’s Top 15 UK Startups, and we are now seeking to support and strengthen our progress by building a team on the ground in New York alongside our existing US partnerships.

What's the job?

We are looking for an enthusiastic Operations Specialist to join our US team, support our on demand production and fulfilment facilities and help Papier achieve our mission to inspire people to connect with each other more often and in more meaningful ways.

Reporting into the US Operations Manager and based in our Soho, New York office, day to day you will ensure the smooth running of 2 current on demand production and fulfilment facilities (with the view to add 2-3 more in the next 12 months).

You will be responsible for providing accurate reporting on operational metrics, driving process improvements and always striving to ensure best practice.

As new products and 3rd party providers are onboarded, this role is key in ensuring products are set up and configured operationally and are produced to Papier’s required specifications and standards, working cross functionally to problem solve and support operational efficiency and improvements.

Travel to 3rd party print and fulfilment providers in the US (Massachusetts and Utah) as well as to the UK head office are key to this role to build relationships and support with operational management and success. This role requires approximately 30% travel.

You’ll be a driven and engaged operations professional who is motivated by instilling and developing process improvements that better the efficiency and effectiveness of Papiers operation and supporting planned business growth.

This is a great operations role for someone ready to take the next step in their career, expand their knowledge and expertise and work within an exciting area of production and retail.

What will you do?

• Performance manage 3rd party print and fulfilment providers ensuring SLAs are well communicated, managed to and delivered against with a focus on accurate and on-time delivery whilst also meeting Papier’s high quality expectations.
• Proactively problem solve cross functionally and within the Operations team to support the live operation in collaboration with 3rd party providers.
• Support in providing operational forecasting to ensure delivery against Papier expectations and readiness for peak.
• Collaborate with 3rd party providers to develop and improve their capabilities and efficiencies as Papier’s business and requirements evolve.
• Manage the set-up and configuration of products from an operational perspective with all relevant 3rd party print and fulfilment providers.
• Product test to ensure all new lines are produced and packaged to Papier’s required specifications and standards.
• Support the delivery of the NPD (new product development) roadmap, working to ensure launch dates and deadlines are managed to and delivered against.
• Work cross functionally within Papier to outline internal and external processes and problem solve to support operational efficiency and continuous improvements.
• Support in on-boarding 3rd party providers, implementing packaging and returns solutions and generally supporting the US Operations Manager in projects that enable business growth.

Requirements

About you

You will succeed in this role if you:

• Around 2 years experience within operations
• Experience of working with 3rd party direct to consumer facilities
• Experience in continuous improvement processes and optimisation
• Experience of new product development or new sku set ups
• Excellent communication skills and ability to work collaboratively within a team

• Great Excel skill and ability to analyse complex data with high attention to detail
• Consistent customer focus
• Ability to react to change with pace and conviction

Benefits

What will you get?

• A seat at Papier NYC, with the option for hybrid working
• 401k
• Blue shield healthcare
• Enhanced Parental Leave Policies
• Generous time off
• 8 public holidays per year
• $55 per month cultural allowance
• $100 Personal Stationery Allowance
• Generous Staff Discount
• Team Lunches & Trips
• Friendly and fantastic team!
• Annual Salary - $60,000 - $80,000